Apps Purchases: 10+ Million Software Purchases
Founded in 2010, APPS RUN THE WORLD is a leading technology intelligence and market-research company devoted to the application space. Leveraging a rigorous data-centric research methodology, we ask the simple B2B sales intelligence question: Who’s buying enterprise applications from whom and why?
Our global team of 50 researchers has been studying the digital transformation initiatives being undertaken by 2 million + companies including technographic segmentation of 10 million ERP, EPM, CRM, HCM, Procurement, SCM, Treasury software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Apps Run The World Buyer Insight and Technographics Customer Database has over 100 data fields that detail company usage of emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database, and different on-prem and cloud apps by function, customer size (employees, revenues), industry, country, implementation status, year deal won, partner involvement, Line of Business Key Stakeholders and key decision-makers contact details, including the systems being used by Fortune 1000 and Global 2000 companies.
Apply Filters For 10+ Million Software Purchases
- Workforce Management
- Workforce Scheduling
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | VAR/SI | Insight | Insight Source |
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EWE | Utilities | 9500 | $9.5B | Germany | InVision Group | InVision injixo | Workforce Management | 2012 | n/a | In 2012, EWE implemented InVision injixo for Workforce Management to support customer service operations. The initiative was led by the head of customer service management, a 20 person organization with a budget of €1 million, and included lateral management of external call centers. The program targeted end-to-end quality management for complex online and offline customer journeys and associated customer care processes. InVision injixo was configured to provide standard Workforce Management capabilities including demand forecasting, shift scheduling, intraday management, and workforce reporting to align staffing with multi-channel customer demand. The implementation was coordinated with the introduction of SABIO knowledge management, integrating InVision injixo with the SABIO knowledge base to improve agent guidance and to align scheduling and training with quality management workflows. Vendor InVision Group supplied the InVision injixo platform as the core scheduling and forecasting engine. Governance was structured around the customer service management function, extending control to externally managed contact centers to centralize scheduling and quality oversight, and process changes were implemented to formalize workforce planning within customer care. The program explicitly aimed at realization of savings and synergy effects across internal and external operations while preserving end-to-end quality management, with rollout focused on aligning scheduling, knowledge access, and quality checkpoints across channels. | |
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Dwr Cymru Welsh Water | Utilities | 3500 | $978M | United Kingdom | Genesys | Genesys Workforce Management | Workforce Management | 2015 | n/a | ||
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Utilities | 2410 | $942M | Germany | Almato AG | Argos Workforce Management | Workforce Management | 2004 | n/a |
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Utilities | 1900 | $1.0B | United Kingdom | Genesys | Genesys Workforce Management | Workforce Management | 2020 | n/a |
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Utilities | 6203 | $2.9B | United Kingdom | Avaya | Avaya Aura Workforce Optimization | Workforce Management | 2015 | n/a |
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Utilities | 2750 | $1.6B | United Kingdom | Verint Systems | Verint Workforce Management | Workforce Management | 2009 | n/a |
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Utilities | 2750 | $1.6B | United Kingdom | triOpsis | triOpsis | Workforce Management | 2009 | n/a |
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Utilities | 3119 | $14.2B | Netherlands | Verint Systems | Verint Workforce Management | Workforce Management | 2014 | n/a |
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Utilities | 2800 | $650M | Netherlands | Nice Systems | NICE IEX Workforce Management | Workforce Management | 2009 | n/a |
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Utilities | 5287 | $8.5B | United Kingdom | Genesys | Genesys Workforce Management | Workforce Management | 2020 | n/a |
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