Apps Run The World Apps Purchases

Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	VAR/SI	Insight Source
South Jersey Industries	Utilities	1100	$2.6B	United States	Oracle	Oracle Real-Time Scheduler	Workforce Scheduling	2015	n/a	In 2015 South Jersey Industries implemented Oracle Real-Time Scheduler as its Workforce Scheduling solution to provide centralized real-time dispatch and crew assignment capability across its gas operations. The deployment was executed in the context of merger and integration activities covering Elizabethtown Gas and South Jersey Gas, and the Oracle Real-Time Scheduler was used to coordinate scheduling between the two operating entities. The implementation configured core workforce scheduling workflows including real-time schedule generation, dispatch orchestration, and field crew assignment, and it was integrated with Oracle Utilities Mobile Workforce Management to provision mobile tasking and status updates. The project also supported a Gas Leak Assignment tool that linked scheduling outcomes to field mapping and asset workflows. Architecturally the Oracle Real-Time Scheduler was instrumented through a middleware layer using IBM Integration Bus and WebSphere Message Broker with IBM InfoSphere DataStage handling data transformation and movement. Explicit integrations included Oracle Utilities Customer Care and Billing CC&B, IBM Maximo for Utilities, Salesforce, GIS systems including Esri ArcGIS and Geonexus ActiveG MapEngine, FleetBoss GeoTab telematics, PowerPlan, Workday, and customer portals to ensure end-to-end orchestration of work orders, asset context, and customer interactions. Governance and rollout were managed via a program office that coordinated concurrent upgrades and tool rationalization, the project manager overseeing Maximo, Maximo Spatial, CC&B and middleware upgrades including DataStage, Message Broker and UC4, and a reporting conversion to SSRS to align scheduling outputs with enterprise reporting. Change control emphasized integrated release windows across workforce scheduling, mobile workforce, asset management and billing systems to maintain operational continuity during the multi-entity rollout.
Maryland Southern Electric Cooperative	Utilities	375	$533M	United States	Infor	Infor Workforce Management	Workforce Management	2012	n/a
	Utilities	26413	$30.4B	United States	Hitachi Vantara	Hitachi Ventyx Mobile WFM	Workforce Management	2013	n/a
	Utilities	2000	$500M	Canada	UKG	UKG Pro Workforce Management (Ex UKG Dimensions)	Workforce Management	2022	n/a
	Utilities	1600	$711M	United States	Nice Systems	NICE Workforce Management	Workforce Management	2015	n/a
	Utilities	4000	$450M	United States	UKG	UKG Pro Workforce Management (Ex UKG Dimensions)	Workforce Management	2018	n/a
	Utilities	730	$700M	United States	Talkdesk	Talkdesk Workforce Engagement Management	Workforce Management	2024	n/a
	Utilities	12543	$11.2B	United States	CGI Group	CGI Mobilog Workforce Management	Workforce Management	2019	n/a
	Utilities	12543	$11.2B	United States	Nice Systems	NICE IEX Workforce Management	Workforce Management	2022	n/a
	Utilities	57000	$27.8B	United States	UKG	UKG Pro Workforce Management (Ex UKG Dimensions)	Workforce Management	2019	n/a

Logo

Customer

Industry

Empl.

Revenue

Country

Vendor

Application

Category

When

VAR/SI

Insight

Insight Source

South Jersey Industries

Utilities

1100

$2.6B

United States

Oracle

Oracle Real-Time Scheduler

Workforce Scheduling

2015

n/a

In 2015 South Jersey Industries implemented Oracle Real-Time Scheduler as its Workforce Scheduling solution to provide centralized real-time dispatch and crew assignment capability across its gas operations. The deployment was executed in the context of merger and integration activities covering Elizabethtown Gas and South Jersey Gas, and the Oracle Real-Time Scheduler was used to coordinate scheduling between the two operating entities. The implementation configured core workforce scheduling workflows including real-time schedule generation, dispatch orchestration, and field crew assignment, and it was integrated with Oracle Utilities Mobile Workforce Management to provision mobile tasking and status updates. The project also supported a Gas Leak Assignment tool that linked scheduling outcomes to field mapping and asset workflows. Architecturally the Oracle Real-Time Scheduler was instrumented through a middleware layer using IBM Integration Bus and WebSphere Message Broker with IBM InfoSphere DataStage handling data transformation and movement. Explicit integrations included Oracle Utilities Customer Care and Billing CC&B, IBM Maximo for Utilities, Salesforce, GIS systems including Esri ArcGIS and Geonexus ActiveG MapEngine, FleetBoss GeoTab telematics, PowerPlan, Workday, and customer portals to ensure end-to-end orchestration of work orders, asset context, and customer interactions. Governance and rollout were managed via a program office that coordinated concurrent upgrades and tool rationalization, the project manager overseeing Maximo, Maximo Spatial, CC&B and middleware upgrades including DataStage, Message Broker and UC4, and a reporting conversion to SSRS to align scheduling outputs with enterprise reporting. Change control emphasized integrated release windows across workforce scheduling, mobile workforce, asset management and billing systems to maintain operational continuity during the multi-entity rollout.