Apps Purchases: 10+ Million Software Purchases
Founded in 2010, APPS RUN THE WORLD is a leading technology intelligence and market-research company devoted to the application space. Leveraging a rigorous data-centric research methodology, we ask the simple B2B sales intelligence question: Who’s buying enterprise applications from whom and why?
Our global team of 50 researchers has been studying the digital transformation initiatives being undertaken by 2 million + companies including technographic segmentation of 10 million ERP, EPM, CRM, HCM, Procurement, SCM, Treasury software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Apps Run The World Buyer Insight and Technographics Customer Database has over 100 data fields that detail company usage of emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database, and different on-prem and cloud apps by function, customer size (employees, revenues), industry, country, implementation status, year deal won, partner involvement, Line of Business Key Stakeholders and key decision-makers contact details, including the systems being used by Fortune 1000 and Global 2000 companies.
Apply Filters For 10+ Million Software Purchases
- Utilities
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | VAR/SI | Insight | Insight Source |
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SSE Airtricity | Utilities | 150 | $40M | United Kingdom | Cisco Systems | Cisco Jabber | Audio Video and Web Conferencing | 2016 | n/a | ||
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SSE Airtricity | Utilities | 150 | $40M | United Kingdom | eGain Corporation | eGain Chat | Chatbots and Conversational AI | 2020 | n/a | In 2020, SSE Airtricity deployed eGain Chat to add a hosted conversational channel on its corporate site, using eGain Chat within the Chatbots and Conversational AI category. The deployment leveraged the cloud-hosted eGain environment and web entry points to present an on-site chat widget and centralized conversational interface for customers visiting sseairtricity.com. The implementation focused on operational availability and templated offline handling, configuring online opening hours of 8am to 8pm on weekdays and 10am to 6pm on weekends, and embedding automated offline messages that direct customers to @sseairhelp on Twitter, @sseairtricity on Facebook, and the customerservicewebenquires@sseairtricity.com email address. eGain Chat was configured to present presence-aware messaging and scripted fallback text when agents are unavailable, aligning the chat behavior with established customer service hours. Operational governance centered on the customer service function, with schedule and template management to control public-facing copy and availability windows. The deployment scoped to SSE Airtricity’s UK customer support workflow, enabling the contact center to manage asynchronous channel handoffs through the chat messaging template and social and email redirection. | |
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Utilities | 150 | $40M | United Kingdom | Verint Systems | Verint Messaging (formerly Conversocial) | Chatbots and Conversational AI | 2016 | n/a |
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Utilities | 150 | $40M | United Kingdom | Salesforce | Salesforce Sales Cloud | Sales Automation,CRM,Sales Engagement | 2017 | n/a |
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Utilities | 150 | $40M | United Kingdom | Oracle | Oracle Marketing Cloud (Eloqua) | Marketing Automation | 2017 | n/a |
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Utilities | 150 | $40M | United Kingdom | Oracle | Oracle Documents Cloud Service | Content Management | 2018 | n/a |
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Utilities | 150 | $40M | United Kingdom | Hansen Technologies | Hansen CIS - PeaceCX | Utilities Customer Care and Billing | 2019 | n/a |
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Utilities | 150 | $40M | United Kingdom | Oracle | Oracle BI Publisher | Analytics and BI | 2018 | n/a |
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Utilities | 150 | $40M | United Kingdom | ServiceNow | ServiceNow ITSM | IT Service Management | 2019 | n/a |
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Utilities | 150 | $40M | United Kingdom | Dynatrace | Dynatrace APM | Application Performance Management | 2019 | n/a |
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