Apps Purchases: 10+ Million Software Purchases
Founded in 2010, APPS RUN THE WORLD is a leading technology intelligence and market-research company devoted to the application space. Leveraging a rigorous data-centric research methodology, we ask the simple B2B sales intelligence question: Who’s buying enterprise applications from whom and why?
Our global team of 50 researchers has been studying the digital transformation initiatives being undertaken by 2 million + companies including technographic segmentation of 10 million ERP, EPM, CRM, HCM, Procurement, SCM, Treasury software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Apps Run The World Buyer Insight and Technographics Customer Database has over 100 data fields that detail company usage of emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database, and different on-prem and cloud apps by function, customer size (employees, revenues), industry, country, implementation status, year deal won, partner involvement, Line of Business Key Stakeholders and key decision-makers contact details, including the systems being used by Fortune 1000 and Global 2000 companies.
Apply Filters For 10+ Million Software Purchases
- Workforce Management
- Workforce Scheduling
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | VAR/SI | Insight | Insight Source |
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Achmea | Banking and Financial Services | 14000 | $24.1B | Netherlands | Genesys | Genesys Workforce Management | Workforce Management | 2019 | n/a | In 2019, Achmea implemented Genesys Workforce Management to centralize capacity planning and scheduling across its contact center and customer service operations, embedding Workforce Management practices into day to day resourcing. The deployment focused on supporting forecasting, staffing, schedule optimization and intraday adherence for multi skilled teams operating across multiple locations and with multiple external partners. Genesys Workforce Management was configured to deliver demand forecasting engines, shift scheduling, intraday rescheduling and real time adherence monitoring, with scenario planning and planner workflows adapted to Achmea's complex operating model. Reporting and analytics capabilities were instrumented to support capacity modeling and operational decision making, with outputs aligned to planning cycles and schedule publication processes. Operational coverage centered on contact center operations, capacity planning and workforce analytics teams, with forecasters, WFM advisors and schedule planners designated as primary users. System knowledge requirements specified familiarity with Genesys Workforce Management and complementary planning and dashboarding tools such as PowerBI and Excel for data analysis and management reporting. Governance and process changes emphasized clear role definitions for WFM advisor, forecaster and data analyst, coordination across sites and partners, and continuous improvement through coaching and iterative refinements to forecasting and scheduling processes. Training and procedural documentation were used to embed standard forecast to schedule workflows and to ensure operational consistency across Achmea's service functions. | |
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Bank of Thailand | Banking and Financial Services | 4000 | $1.2B | Thailand | Oracle | Oracle Cloud HCM Workforce Management | Workforce Management | 2022 | n/a | In 2022 the Bank of Thailand implemented Oracle Cloud HCM Workforce Management to centralize HR and workforce management capabilities for the central bank and to support a shift toward an employee-centric HR operating model. The deployment is positioned as a cloud-first, single platform implementation aimed at supporting hybrid work models and improving employee experience across the organization. The implementation of Oracle Cloud HCM Workforce Management includes Oracle Recruiting, Oracle Human Resources, Oracle Talent Management, Oracle Learning, Oracle Compensation, Oracle Workforce Management, Oracle Data Masking and Oracle Fusion HCM Analytics, along with the Oracle ME employee experience components. Configuration work emphasized standardizing HR processes on a common data platform, automating routine personnel workflows, and provisioning talent and learning workflows consistent with workforce management best practices. Operational coverage focuses on HR, talent management, payroll-adjacent processes and organizational operations within the Bank of Thailand, with the platform consolidating disparate HR data into a single data model. The project narrative highlights consolidation of all HR data within the Oracle Cloud HCM suite to enable consistent employee records and to support data-driven HR decision making without naming specific external integration endpoints. Governance and rollout were framed around an internal change management program led by Suchot Piamchol, Senior Director and Head of Human Resources Change Management Project, with an emphasis on process standardization, reduction of manual approvals and role-based access to centralized HR information. The approach prioritized workflow simplification and governance to sustain consistent HR operations across employee populations while ensuring data controls through Data Masking capabilities. Outcomes called out by the Bank of Thailand include streamlined HR processes, improved workflows, a more engaging employee experience, and consolidated HR data to enable effective data-driven HR and organizational operations. The implementation leverages Oracle Cloud HCM Workforce Management as the backbone for workforce management and HR analytics to support ongoing workforce planning and employee lifecycle management. | |
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Banking and Financial Services | 4661 | $1.2B | Australia | Verint Systems | Verint Workforce Management | Workforce Management | 2023 | n/a |
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Banking and Financial Services | 6000 | $3.8B | United States | Nice Systems | NICE IEX Workforce Management | Workforce Management | 2019 | n/a |
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Banking and Financial Services | 5000 | $1.4B | United States | Alvaria | Alvaria Workforce (formerly Aspect Workforce Optimization) | Workforce Management | 2015 | n/a |
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Banking and Financial Services | 20000 | $6.9B | United States | Genesys | Genesys Workforce Management | Workforce Management | 2020 | n/a |
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Banking and Financial Services | 55091 | $7.1B | Brazil | Genesys | Genesys Cloud CX Chat Workforce Engagement | Workforce Management | 2024 | n/a |
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Banking and Financial Services | 100 | $30M | United States | UKG | UKG FMSI Scheduler (ex Kronos FMSI Scheduler) | Workforce Scheduling | 2021 | n/a |
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Banking and Financial Services | 700 | $136M | United States | UKG | UKG FMSI Scheduler (ex Kronos FMSI Scheduler) | Workforce Scheduling | 2024 | n/a |
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Banking and Financial Services | 210 | $49M | United States | UKG | UKG FMSI Scheduler (ex Kronos FMSI Scheduler) | Workforce Scheduling | 2023 | n/a |
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