Apps Purchases: 10+ Million Software Purchases
Founded in 2010, APPS RUN THE WORLD is a leading technology intelligence and market-research company devoted to the application space. Leveraging a rigorous data-centric research methodology, we ask the simple B2B sales intelligence question: Who’s buying enterprise applications from whom and why?
Our global team of 50 researchers has been studying the digital transformation initiatives being undertaken by 2 million + companies including technographic segmentation of 10 million ERP, EPM, CRM, HCM, Procurement, SCM, Treasury software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Apps Run The World Buyer Insight and Technographics Customer Database has over 100 data fields that detail company usage of emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database, and different on-prem and cloud apps by function, customer size (employees, revenues), industry, country, implementation status, year deal won, partner involvement, Line of Business Key Stakeholders and key decision-makers contact details, including the systems being used by Fortune 1000 and Global 2000 companies.
Apply Filters For 10+ Million Software Purchases
- Workforce Management
- Task Management
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | VAR/SI | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Bell | Communications | 40390 | $24.4B | Canada | Nice Systems | NICE Evolve WFM | Workforce Management | 2019 | n/a | In 2019, Bell implemented NICE Evolve WFM to centralize contact-center scheduling and workforce coordination under the Workforce Management category. The deployment targeted Bell Canada contact-center operations and restates the application name NICE Evolve WFM to reflect the vendor's WFM product lineage. Configuration focused on automated schedule updates, overtime and voluntary time off targeting, and an SMS-driven agent self-service capability. NICE Evolve WFM was configured to manage scheduling rules, shift assignments, and workforce targeting logic consistent with Workforce Management functional workflows. Public case material references NICE IEX Workforce Management, which maps to the same NICE WFM lineage. Architecturally the implementation integrated NICE Evolve WFM with a custom SMS virtual manager interface that delivered schedule notifications, allowed agents to request VTO, and triggered overtime targeting workflows. Integration design centered on two-way event messaging between the WFM engine and the SMS manager to automate schedule changes and agent interactions. Operational scope covered contact-center agents and scheduling teams across Bell Canada contact-center operations. Rollout emphasized agent self-service and automated orchestration, achieving 90% agent adoption within three months and a 6% year-over-year improvement in service levels as reported. Governance practices included configuring automated targeting rules and operational handoffs between workforce planners and contact-center supervisors. The implementation demonstrates a programmatic shift toward SMS-first agent engagement within Workforce Management at Bell. | |
 |
British Columbia Lottery Corporation (BCLC) | Professional Services | 900 | $310M | Canada | Freshworks | Freshdesk Workforce Management | Workforce Management | 2024 | n/a | In 2024 British Columbia Lottery Corporation implemented Freshdesk Workforce Management, using the Playvox WFM integration with Freshworks to support customer support and eGaming operations in Canada. The Freshdesk Workforce Management deployment, in the Workforce Management category, targeted automation of forecasting, scheduling and real time adherence for the corporation's support center. Implementation concentrated on configuring core Workforce Management capabilities, including forecasting engines, schedule optimization and real time adherence monitoring inside Freshdesk Workforce Management, with Playvox providing the integrated WFM orchestration layer. The integration automated manual data extraction and synchronization between support activity records and workforce schedules, bringing forecasting inputs and adherence signals into a unified WFM workflow. Operational ownership was held by the WFM team and contact center management, aligning forecasting and scheduling processes across customer support and eGaming teams in Canada. According to the Playvox and Freshworks announcement the integration saved the WFM team time and improved scheduling and forecasting accuracy, outcomes stated by the vendors. | |
 |
|
Oil, Gas and Chemicals | 7200 | $6.6B | Canada | Damstra | Damstra Workforce Management | Workforce Management | 2021 | n/a |
|
|
|
|
|
Transportation | 25 | $8M | Canada | BART, A Portside Company | BART Scheduling | Workforce Management | 2018 | n/a |
|
|
|
|
|
Retail | 92500 | $22.3B | Canada | Citrix | Wrike Task Management | Task Management | 2019 | n/a |
|
|
|
|
|
Healthcare | 9 | $1M | Canada | FunctionFox | FunctionFox Resource Management | Workforce Management | 2024 | n/a |
|
|
|
|
|
Professional Services | 5000 | $7.0B | Canada | HammerTech | Hammertech Personnel Management | Workforce Management | 2024 | n/a |
|
|
|
|
|
Professional Services | 5000 | $7.0B | Canada | HammerTech | Hammertech Pre Task Planner | Task Management | 2024 | n/a |
|
|
|
|
|
Professional Services | 25 | $4M | Canada | Function Point | Function Point Resource Management | Workforce Management | 2008 | n/a |
|
|
|
|
|
Consumer Packaged Goods | 4300 | $1.7B | Canada | Indeavor | Indeavor Workforce Management | Workforce Management | 2024 | n/a |
|
|