Apps Purchases: 10+ Million Software Purchases
Founded in 2010, APPS RUN THE WORLD is a leading technology intelligence and market-research company devoted to the application space. Leveraging a rigorous data-centric research methodology, we ask the simple B2B sales intelligence question: Who’s buying enterprise applications from whom and why?
Our global team of 50 researchers has been studying the digital transformation initiatives being undertaken by 2 million + companies including technographic segmentation of 10 million ERP, EPM, CRM, HCM, Procurement, SCM, Treasury software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Apps Run The World Buyer Insight and Technographics Customer Database has over 100 data fields that detail company usage of emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database, and different on-prem and cloud apps by function, customer size (employees, revenues), industry, country, implementation status, year deal won, partner involvement, Line of Business Key Stakeholders and key decision-makers contact details, including the systems being used by Fortune 1000 and Global 2000 companies.
Apply Filters For 10+ Million Software Purchases
- Workforce Management
- Task Management
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | VAR/SI | Insight | Insight Source |
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ASSU 2000 | Insurance | 1800 | $500M | France | Avaya | Avaya Aura Workforce Optimization | Workforce Management | 2017 | n/a | In 2017, ASSU 2000 implemented Avaya Aura Workforce Optimization as part of a Workforce Management deployment focused on contact center operations. The program was led from the DSI Operations department and targeted transition of 1600 agents to full IP telephony across five sites and 400 agencies, establishing workforce scheduling, quality monitoring, and forecasting capabilities under the Avaya Aura Workforce Optimization application. The technical implementation included an Avaya Omnichannel Contact Center stack with AACC, AES, WFO, WFM, CHB and SBC components alongside Avaya Equinox for unified communications. Avaya Aura Workforce Optimization provided forecasting, scheduling and quality management modules, and project documentation delivered High Level Design and Low Level Design artifacts, operating files and Level 1 and Level 2 maintenance processes. Integrations and architecture work comprised SIP interconnection between an existing Alcatel switch and the Avaya environment, operator SIP interconnection to the Avaya infrastructure, and a migration of the Skype solution to Avaya Equinox. Redundancy was managed across two data centers, and the deployment was aligned to an infrastructure and compliance stack that included Arista LAN, Fortinet wifi, Fortinet and F5 firewalls, Veeam Networker backups, Windows Server 2012, EMC storage, VMware virtualization and AS400 connectivity. Governance and rollout emphasized business stakeholder management through workshops, Coproj Copil and Codir governance forums, and comprehensive training for supervisors, agents and administrators on the Avaya telephony and Workforce Management processes. The program produced detailed operating procedures and maintenance processes to embed Avaya Aura Workforce Optimization into ASSU 2000 contact center operations. | |
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Caisse des Depots | Government | 6000 | $2.0B | France | Nice Systems | NICE IEX Workforce Management | Workforce Management | 2015 | n/a | ||
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Leisure and Hospitality | 20333 | $3.2B | France | Verint Systems | Verint Workforce Management | Workforce Management | 2020 | n/a |
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Insurance | 23000 | $20.4B | France | Activeo | Activeo Logepal | Workforce Management | 2018 | n/a |
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Insurance | 23000 | $20.4B | France | InVision Group | InVision injixo | Workforce Management | 2015 | n/a |
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Insurance | 550 | $55M | France | Avaya | Avaya Aura Workforce Optimization | Workforce Management | 2017 | n/a |
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Insurance | 31600 | $15.0B | France | Genesys | Genesys Workforce Management | Workforce Management | 2016 | n/a |
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Insurance | 31600 | $15.0B | France | Genesys | Genesys CCPulse | Workforce Management | 2016 | n/a |
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Banking and Financial Services | 10000 | $26.8B | France | Holy-Dis | Holy-Dis Timesquare | Workforce Management | 2011 | n/a |
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Banking and Financial Services | 32000 | $10.5B | France | Genesys | Genesys CCPulse | Workforce Management | 2015 | n/a |
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