Apps Purchases: 10+ Million Software Purchases
Founded in 2010, APPS RUN THE WORLD is a leading technology intelligence and market-research company devoted to the application space. Leveraging a rigorous data-centric research methodology, we ask the simple B2B sales intelligence question: Who’s buying enterprise applications from whom and why?
Our global team of 50 researchers has been studying the digital transformation initiatives being undertaken by 2 million + companies including technographic segmentation of 10 million ERP, EPM, CRM, HCM, Procurement, SCM, Treasury software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Apps Run The World Buyer Insight and Technographics Customer Database has over 100 data fields that detail company usage of emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database, and different on-prem and cloud apps by function, customer size (employees, revenues), industry, country, implementation status, year deal won, partner involvement, Line of Business Key Stakeholders and key decision-makers contact details, including the systems being used by Fortune 1000 and Global 2000 companies.
Apply Filters For 10+ Million Software Purchases
- Workforce Management
- Task Management
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | VAR/SI | Insight | Insight Source |
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Newcastle City Council | Professional Services | 8173 | $631M | United Kingdom | Qmax | Qmax Contact Center | Workforce Management | 2018 | n/a | In 2018 Newcastle City Council deployed Qmax Contact Center as its Workforce Management application to standardize rostering and shift booking for its customer service and contact center staff. The implementation targeted front office Customer Service Assistant functions that handle switchboard operations, appointment scheduling for council repairs and registrar queries in Newcastle upon Tyne. Qmax Contact Center was configured to manage core Workforce Management capabilities including shift booking and holiday management, roster construction, schedule publication and basic intraday adherence monitoring. The implementation included configuration of role based scheduling rules and agent availability profiles to support diarying of appointments and coordinated cover for switchboard and field operative coordination. The Qmax Contact Center rollout was integrated with existing contact center and back office tooling referenced by staff, namely Datapulse Intuition Agent for switchboard presence and call routing, Verint Management System for call logging and event timestamps, a municipal Work Management System for appointing jobs and Microsoft Outlook for email based diarying. These integrations established schedule aware status and appointment handoffs between the Workforce Management layer and the agent desktop, call log and job dispatching systems. Operational governance focused on scheduling policy and roster approval workflows that aligned customer service, repairs scheduling and registrar functions, with shift booking processes used day to day by Customer Service Assistants. Configuration emphasized operational control of leave booking and shift swaps, tying roster entries to appointment booking workflows to reduce manual diary reconciliation across systems. | |
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Central England Co-operative Limited | Retail | 8162 | $1.2B | United Kingdom | UKG | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | 2018 | n/a | ||
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Healthcare | 8135 | $1.6B | United States | UKG | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | 2014 | n/a |
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Education | 8110 | $3.4B | United States | UKG | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | 2014 | n/a |
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Banking and Financial Services | 8110 | $2.4B | United Kingdom | Nice Systems | NICE IEX Workforce Management | Workforce Management | 2016 | n/a |
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Government | 8105 | $3.6B | United States | UKG | UKG Workforce Central TeleStaff (ex Kronos TeleStaff) | Workforce Management | 2017 | n/a |
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Manufacturing | 8100 | $4.2B | United States | UKG | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | 2014 | n/a |
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Insurance | 8100 | $1.6B | United States | UKG | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | 2014 | n/a |
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Government | 8100 | $1.1B | United Kingdom | Crown Computing | Crown Duty Management System for Policing | Workforce Management | 2019 | n/a |
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Media | 8080 | $3.9B | United States | UKG | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | 2013 | n/a |
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