Apps Purchases: 10+ Million Software Purchases
Founded in 2010, APPS RUN THE WORLD is a leading technology intelligence and market-research company devoted to the application space. Leveraging a rigorous data-centric research methodology, we ask the simple B2B sales intelligence question: Who’s buying enterprise applications from whom and why?
Our global team of 50 researchers has been studying the digital transformation initiatives being undertaken by 2 million + companies including technographic segmentation of 10 million ERP, EPM, CRM, HCM, Procurement, SCM, Treasury software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Apps Run The World Buyer Insight and Technographics Customer Database has over 100 data fields that detail company usage of emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database, and different on-prem and cloud apps by function, customer size (employees, revenues), industry, country, implementation status, year deal won, partner involvement, Line of Business Key Stakeholders and key decision-makers contact details, including the systems being used by Fortune 1000 and Global 2000 companies.
Apply Filters For 10+ Million Software Purchases
- Workforce Management
- Task Management
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | VAR/SI | Insight | Insight Source |
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Direct Line Group | Insurance | 8975 | $6.2B | United Kingdom | Verint Systems | Verint Workforce Optimization | Workforce Management | 2023 | n/a | In 2023, Direct Line Group implemented Verint Workforce Optimization as a core component of its Workforce Management deployment to strengthen contact centre capacity planning and employee engagement. The Verint Workforce Optimization implementation targeted operational alignment between staffing and customer engagement priorities, supporting CX automation objectives across Direct Line Group's UK customer service operations. Verint Workforce Optimization was configured to deliver functional capabilities typical of Workforce Management solutions, including demand forecasting, shift scheduling, intraday management, real time adherence tracking, time and attendance support, and workforce performance monitoring. Configuration emphasized rule based schedule generation, forecast models aligned to interaction patterns, and operational dashboards for workforce planners and contact centre supervisors. Operational scope covered contact centre operations, workforce planning teams, and HR processes for time and attendance, with governance organized around a centralized workforce planning function and operational change management. Direct Line Group received Gold recognition for Excellence in Workforce Engagement at the Verint EMEA Innovate Awards in 2023, providing external validation of the Verint Workforce Optimization deployment and its focus on employee engagement and customer experience automation. | |
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Atos United Kingdom | Professional Services | 8972 | $1.3B | United Kingdom | Genesys | Genesys CCPulse | Workforce Management | 2014 | n/a | In 2014, Atos United Kingdom deployed Genesys CCPulse to support centralized service desk Workforce Management and intraday staffing for its UK customer support operations. The implementation targeted Atos UK service desks supporting NHS England, the Department of Health, the Care Quality Commission, and related arms length bodies, aligning scheduling and real-time monitoring with operational support teams. Genesys CCPulse was configured to deliver core Workforce Management capabilities including forecasting, shift scheduling, intraday adherence monitoring, and performance dashboards. The deployment emphasized real-time analytics and historical reporting to inform staffing decisions, with Genesys CCPulse serving as the primary application for adherence tracking and agent performance visibility. Operational integration included linkage to the Genesys telephony environment for voice activity and queue metrics, and to the Remedy ticket logging system to provide ticket lifecycle context for scheduling and escalation workflows. The solution supported day to day communication channels used by analysts, including phone, email, and IM, and interfaced with incident management and service management processes to surface staffing needs based on ticket volumes. Governance and process changes centered on operational roles within the service desk, including team leader and 1.5 line support responsibilities for ticket management facilitation, analyst training, and escalation coordination. Genesys CCPulse was used as the authoritative Workforce Management application to enforce schedule adherence, guide shift adjustments, and support ongoing training and staffing governance across Atos United Kingdom service desk teams. | |
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Healthcare | 8932 | $1.8B | United States | UKG | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | 2015 | n/a |
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Manufacturing | 8927 | $2.0B | United States | UKG | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | 2015 | n/a |
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Insurance | 8900 | $8.2B | United States | UKG | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | 2014 | n/a |
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Oil, Gas and Chemicals | 8900 | $1.2B | United States | UKG | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | 2007 | n/a |
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Oil, Gas and Chemicals | 8900 | $1M | United States | UKG | UKG Pro Workforce Management (Ex UKG Dimensions) | Workforce Management | 2017 | n/a |
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Professional Services | 8900 | $2.8B | Australia | Dayforce | RITEQ Workforce Manager | Workforce Management | 2011 | n/a |
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Retail | 8900 | $2.0B | United States | Verint Systems | Verint Impact 360 Quality Monitoring | Performance and Goal Management,Workforce Management | 2012 | n/a |
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Oil, Gas and Chemicals | 8900 | $1M | United States | Broadvoice | Broadvoice Workforce Management | Workforce Management | 2024 | n/a |
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