Apps Purchases: 10+ Million Software Purchases
Founded in 2010, APPS RUN THE WORLD is a leading technology intelligence and market-research company devoted to the application space. Leveraging a rigorous data-centric research methodology, we ask the simple B2B sales intelligence question: Who’s buying enterprise applications from whom and why?
Our global team of 50 researchers has been studying the digital transformation initiatives being undertaken by 2 million + companies including technographic segmentation of 10 million ERP, EPM, CRM, HCM, Procurement, SCM, Treasury software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Apps Run The World Buyer Insight and Technographics Customer Database has over 100 data fields that detail company usage of emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database, and different on-prem and cloud apps by function, customer size (employees, revenues), industry, country, implementation status, year deal won, partner involvement, Line of Business Key Stakeholders and key decision-makers contact details, including the systems being used by Fortune 1000 and Global 2000 companies.
Apply Filters For 10+ Million Software Purchases
- Government
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | VAR/SI | Insight | Insight Source |
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Irish Revenue Commissioners | Government | 7033 | $150M | Ireland | Route101 | Route101 Cloud Contact Centre | Call Center | 2020 | n/a | In 2020, the Irish Revenue Commissioners implemented Route101 Cloud Contact Centre, a cloud-hosted platform in the Call Center category. The Route101 Cloud Contact Centre was deployed to centralize customer-facing communications for taxpayer and customs support across Revenue operations in Ireland, consolidating inbound voice handling and scripted agent workflows for an organization of roughly 7,033 employees. Configuration emphasized standard Call Center functional modules, including automatic call distribution, interactive voice response, skills-based routing, omnichannel queuing, call recording, and real-time monitoring and reporting. The Route101 Cloud Contact Centre was configured with agent desktop routing, supervisor dashboards, and scripted interaction guides to standardize citizen-facing responses and support compliance-oriented call handling. Governance focused on centralized contact operations with defined escalation workflows, recorded interaction retention for audit and regulatory requirements, and supervisor-led quality assurance processes. Rollout followed a phased operationalization approach to align agents and supervisors to new workflows and shift schedules, positioning the Route101 Cloud Contact Centre to support business functions such as taxpayer support, collections intake, and correspondence triage. | |
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Irish Revenue Commissioners | Government | 7033 | $150M | Ireland | RingCentral | RingCentral Video | Audio Video and Web Conferencing | 2020 | n/a | In 2020, the Irish Revenue Commissioners implemented RingCentral Video to provide Audio Video and Web Conferencing capabilities supporting remote caseworker collaboration and citizen-facing virtual access. RingCentral Video was positioned to support customer service and internal communications for caseworkers, complementing concurrent investments in document capture, workflow automation, and centralized document management. The deployment leveraged standard Audio Video and Web Conferencing functionality, including multi-party video meetings, screen sharing and content presentation, meeting recording and playback, presence and status, and native desktop and mobile clients. RingCentral Video was configured to operate as a cloud-hosted conferencing layer that interoperates with scheduling and user authentication services, enabling meeting orchestration and role based administrative controls for IT and service managers. Operational scope focused on supporting caseworker and customer service teams across the Revenue’s offices in Ireland, aligning virtual meeting capacity with existing intelligent capture and workflow systems to enable remote handling of citizen correspondence. Governance emphasized centralized administration, meeting policy and access controls, and logging for operational oversight, while rollout was organized to align communications capabilities with the Revenue’s broader correspondence digitization and remote service objectives. | |
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Government | 7033 | $150M | Ireland | Abtran | Abtran Customer Experience Centre Service | Professional Services | 2020 | n/a |
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Government | 7033 | $150M | Ireland | Cisco Systems | Cisco Unified Intelligence Center | Analytics and BI | 2013 | n/a |
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Government | 7033 | $150M | Ireland | Qualtrics | Qualtrics Email Survey | Marketing Automation | 2018 | n/a |
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Government | 7033 | $150M | Ireland | Softworks | Softworks Workforce Management | Workforce Management | 2021 | n/a |
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Government | 7033 | $150M | Ireland | TIBCO Software | TIBCO Jaspersoft | Analytics and BI | 2013 | n/a |
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Government | 7033 | $150M | Ireland | Atlassian | Atlassian Jira Service Desk | IT Service Management | 2015 | n/a |
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Government | 7033 | $150M | Ireland | The Access Group | Access PeopleXD (formerly CoreHR) | Core HR | 2019 | n/a |
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Government | 7033 | $150M | Ireland | Actian Corporation | Actian X | Database Management | 1993 | n/a |
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