Apps Run The World Apps Purchases

Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	VAR/SI	Insight Source
Accent Group	Retail	8600	$1.1B	Australia	Dayforce	Ceridian Dayforce Time and Attendance	Time and Attendance	2019	n/a	In 2019, Accent Group implemented Ceridian Dayforce Time and Attendance. The deployment replaced RITEQ Time and Attendance and centralized time capture for the retailer's hourly and salaried workforce. Ceridian Dayforce Time and Attendance was configured to support time capture, scheduling, award interpretation and exception management aligned with Australian industrial rules. The implementation included configuration of pay rules and time recording to accommodate high frequency retail shift patterns and separate handling for salary and hourly cohorts. Dayforce was integrated with the organisation's Chris21 payroll environment to feed award-interpreted time data into downstream payroll processing, enabling payroll officers to maintain employee records and execute fortnightly and monthly pay runs. Operational coverage included approximately 7,500 frontline retail employees on the General Retail Award and about 450 salary-based employees, standardizing time recording workflows across stores and central payroll and HR functions.
Accent Group	Retail	8600	$1.1B	Australia	Apparel21	Apparel21	Retail Management	2020	n/a	In 2020, Accent Group implemented Apparel21 as its Enterprise resource planning platform. The deployment was active with the Digital Customer Experience team from October 2020 to July 2021, where team members acted as the first point of contact for customers across chat, phone and email for a portfolio of brands, tying customer interactions directly to ERP-backed order and inventory records. Apparel21 was configured to provide core retail ERP capabilities including inventory visibility, order processing and merchandise data management. Configuration work emphasized SKU master synchronization, real-time stock status and customer order workflow support to align point-of-contact agents with product and order state held in Apparel21. The implementation integrated Apparel21 with the retailer's digital stack, including Magento for e-commerce order flows, Zendesk for customer service lookup and ticketing, Cartwheel for promotional pricing workflows and Kount for fraud screening at checkout. These integrations supported operational handoffs between digital commerce and customer service, enabling agents to surface Apparel21 data inside external interfaces. Governance was centered on operationalizing Apparel21 access within the Digital Customer Experience team, aligning role-based access to ERP data and embedding order lookup and status update workflows into Zendesk tickets. The deployment oriented Apparel21 around supporting customer service and digital commerce functions, instrumenting standard ERP controls and data models to support day-to-day retail operations.
	Retail	3000	$900M	Australia	Dayforce	RITEQ Time and Attendance	Time and Attendance	2015	n/a
	Retail	11000	$1.2B	New Zealand	Dayforce	RITEQ Time and Attendance	Time and Attendance	2012	n/a
	Retail	48	$9M	Australia	Dayforce	RITEQ Time and Attendance	Time and Attendance	2015	n/a
	Retail	40	$6M	Australia	Humanforce	Humanforce Rostering and Scheduling	Workforce Scheduling	2017	n/a
	Retail	85	$19M	New Zealand	Humanforce	Humanforce Rostering and Scheduling	Workforce Scheduling	2018	n/a
	Retail	85	$19M	New Zealand	Xero	Xero	ERP Financial	2018	n/a
	Retail	18	$3M	Australia	Humanforce	Humanforce Rostering and Scheduling	Workforce Scheduling	2020	n/a
	Retail	18	$3M	Australia	The Access Group	Access WageEasy (formerly Sage WageEasy)	Payroll	2020	n/a

Logo

Customer

Industry

Empl.

Revenue

Country

Vendor

Application

Category

When

VAR/SI

Insight

Insight Source

Accent Group

Retail

8600

$1.1B

Australia

Dayforce

Ceridian Dayforce Time and Attendance

Time and Attendance

2019

n/a

In 2019, Accent Group implemented Ceridian Dayforce Time and Attendance. The deployment replaced RITEQ Time and Attendance and centralized time capture for the retailer's hourly and salaried workforce. Ceridian Dayforce Time and Attendance was configured to support time capture, scheduling, award interpretation and exception management aligned with Australian industrial rules. The implementation included configuration of pay rules and time recording to accommodate high frequency retail shift patterns and separate handling for salary and hourly cohorts. Dayforce was integrated with the organisation's Chris21 payroll environment to feed award-interpreted time data into downstream payroll processing, enabling payroll officers to maintain employee records and execute fortnightly and monthly pay runs. Operational coverage included approximately 7,500 frontline retail employees on the General Retail Award and about 450 salary-based employees, standardizing time recording workflows across stores and central payroll and HR functions.

Accent Group

Retail

8600

$1.1B

Australia

Apparel21

Retail Management

2020

n/a

In 2020, Accent Group implemented Apparel21 as its Enterprise resource planning platform. The deployment was active with the Digital Customer Experience team from October 2020 to July 2021, where team members acted as the first point of contact for customers across chat, phone and email for a portfolio of brands, tying customer interactions directly to ERP-backed order and inventory records. Apparel21 was configured to provide core retail ERP capabilities including inventory visibility, order processing and merchandise data management. Configuration work emphasized SKU master synchronization, real-time stock status and customer order workflow support to align point-of-contact agents with product and order state held in Apparel21. The implementation integrated Apparel21 with the retailer's digital stack, including Magento for e-commerce order flows, Zendesk for customer service lookup and ticketing, Cartwheel for promotional pricing workflows and Kount for fraud screening at checkout. These integrations supported operational handoffs between digital commerce and customer service, enabling agents to surface Apparel21 data inside external interfaces. Governance was centered on operationalizing Apparel21 access within the Digital Customer Experience team, aligning role-based access to ERP data and embedding order lookup and status update workflows into Zendesk tickets. The deployment oriented Apparel21 around supporting customer service and digital commerce functions, instrumenting standard ERP controls and data models to support day-to-day retail operations.