Apps Run The World Apps Purchases

Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	VAR/SI	Insight Source
Angi	Professional Services	4600	$1.9B	United States	Playvox	Playvox Agyle Time	Workforce Management	2022	n/a	In 2022, Angi implemented Playvox Agyle Time to support its customer service contact center operations in North America. The deployment used Playvox Agyle Time as the Workforce Management solution to centralize forecasting, scheduling and intraday adherence workflows for customer support teams. Playvox Agyle Time was configured to deliver automated forecasting, schedule optimization, and real-time visibility into occupancy and agent adherence. Functional usage emphasized forecasting, workforce scheduling, and real-time monitoring capabilities aligned with standard Workforce Management operational terminology. The implementation integrated Playvox Agyle Time with Zendesk to connect schedule and intraday decisions to ticketing queue metrics and agent availability. Operational scope covered Angi customer service and contact center operations across North America, with the rollout beginning around mid-2022 and going live in 2022. Governance changes included centralized scheduling rules and enhanced intraday management tied to Playvox Agyle Time visibility, applied to internal teams and BPO relationships. The program drove occupancy from 43% to 80%, improved service level agreements, and produced projected BPO cost savings greater than $1M annually.
Angel Maids	Professional Services	10	$1M	United States	Housecall Pro	Housecall Pro Scheduling and Dispatching	Workforce Scheduling	2021	n/a
	Consumer Packaged Goods	2000	$300M	United States	7shifts	7shifts Employee Scheduling	Workforce Scheduling	2017	n/a
	Professional Services	3000	$310M	United States	Celayix	Celayix Employee Communication	Workforce Management	2015	n/a
	Professional Services	3000	$310M	United States	Celayix	Celayix Employee Scheduling	Workforce Scheduling	2015	n/a
	Professional Services	3000	$310M	United States	ABI MasterMind	ABI MasterMind Workforce Manager	Workforce Management	2018	n/a
	Manufacturing	1500	$400M	United States	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2013	n/a
	Distribution	1520	$155M	United States	UKG	UKG Pro Workforce Management (Ex UKG Dimensions)	Workforce Management	2016	n/a
	Consumer Packaged Goods	150	$15M	United States	Ganaz	Ganaz Platform	Workforce Management	2020	n/a
	Healthcare	1800	$154M	United States	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2018	n/a

Logo

Customer

Industry

Empl.

Revenue

Country

Vendor

Application

Category

When

VAR/SI

Insight

Insight Source

Angi

Professional Services

4600

$1.9B

United States

Playvox

Playvox Agyle Time

Workforce Management

2022

n/a

In 2022, Angi implemented Playvox Agyle Time to support its customer service contact center operations in North America. The deployment used Playvox Agyle Time as the Workforce Management solution to centralize forecasting, scheduling and intraday adherence workflows for customer support teams. Playvox Agyle Time was configured to deliver automated forecasting, schedule optimization, and real-time visibility into occupancy and agent adherence. Functional usage emphasized forecasting, workforce scheduling, and real-time monitoring capabilities aligned with standard Workforce Management operational terminology. The implementation integrated Playvox Agyle Time with Zendesk to connect schedule and intraday decisions to ticketing queue metrics and agent availability. Operational scope covered Angi customer service and contact center operations across North America, with the rollout beginning around mid-2022 and going live in 2022. Governance changes included centralized scheduling rules and enhanced intraday management tied to Playvox Agyle Time visibility, applied to internal teams and BPO relationships. The program drove occupancy from 43% to 80%, improved service level agreements, and produced projected BPO cost savings greater than $1M annually.