Apps Run The World Apps Purchases

Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	VAR/SI	Insight Source
Oliver James Associates	Professional Services	800	$200M	United Kingdom	Pendo.io	Pendo Web Analytics	Analytics and BI	2022	n/a	In 2022, Oliver James Associates deployed Pendo Web Analytics, an Analytics and BI application. The implementation embedded Pendo Analytics instrumentation and segmented in-app Guides inside the firm’s customized Salesforce CRM to address CRM process automation and recruiting workflows across its global operations. Configuration emphasized segmented in-app Guides, event-level analytics, and onboarding flows tied to CRM workflows. Segmentation logic targeted Guides by user role and recruitment process stage to increase workflow completion and accelerate feature adoption. The deployment used Pendo Analytics dashboards to surface CRM insights for product, operations, and recruiting teams. Integration with the customized Salesforce CRM was central to the implementation, with Pendo data mapped to CRM objects and user events to make analytics CRM-centric. Operational coverage focused on global recruiting operations and CRM process automation, aligning guided workflows with talent acquisition activities. Business functions impacted included recruiting operations and CRM operations, which consumed in-app guidance and analytics to improve adherence to process. The case study reports a 15% increase in workflow completion and a marked improvement in feature adoption and onboarding across global recruiting operations, outcomes attributed to Pendo Analytics instrumentation and segmented in-app Guides.
Arthur D. Little	Professional Services	1500	$200M	Belgium	Kantata	Kantata Business Intelligence	Analytics and BI	2017	n/a	In 2017, Arthur D. Little implemented Kantata Business Intelligence to centralize operational and financial data across its global consulting business, deploying the platform within an Analytics and BI context. The implementation positioned Kantata Business Intelligence as the enterprise reporting and planning layer supporting resource and financial management across the firm. The deployment configured Kantata Business Intelligence to support resource planning, finance planning, and operations automation workflows, consolidating project, utilization, and financial datasets into unified reporting and forecasting views. Implementation work emphasized forecasting and data-driven insight capabilities to surface demand signals and capacity constraints relevant to consulting delivery and engagement planning. Operational coverage explicitly encompassed Arthur D. Little's global consulting operations and the finance and resource planning functions, with the platform used to centralize processes and automate routine planning tasks across regions and service lines. The rollout established single-source reporting for cross-functional stakeholders and aligned planning workflows to a common dataset consistent with Analytics and BI best practices. Arthur D. Little later renewed and expanded its Kantata commitment, and the vendor press release explicitly cites data-driven insights and improved forecasting enabled by Kantata Business Intelligence for finance and resource planning. Governance changes included process standardization and centralized reporting controls to align decision making to the platform's data models and to support ongoing expansion.
	Construction and Real Estate	300	$200M	United States	Inhabit	Inhabit Anyone Home Analytics	Analytics and BI	2017	n/a
	Manufacturing	800	$200M	Germany	ONIQ	ONIQ	Process Mining	2022	n/a
	Retail	1200	$200M	United Kingdom	BetterCommerce	BetterCommerce Analytics	Analytics and BI	2020	n/a
	Leisure and Hospitality	1200	$200M	Canada	Agilysys	Agilysys Book4Time Reports and Analytics	Analytics and BI	2012	n/a
	Consumer Packaged Goods	1000	$200M	Brazil	Fathom	Fathom Analytics	Analytics and BI	2025	n/a
	Construction and Real Estate	300	$200M	United States	Chartbeat	Chartbeat	Analytics and BI	2015	n/a
	Construction and Real Estate	1000	$200M	Brazil	Anapro+	Anapro+ Decision Making	Analytics and BI	2019	n/a
	Construction and Real Estate	500	$200M	United States	Computer Guidance	eCMS Business Intelligence & Analytics	Analytics and BI	2016	n/a

Logo

Customer

Industry

Empl.

Revenue

Country

Vendor

Application

Category

When

VAR/SI

Insight

Insight Source

Oliver James Associates

Professional Services

800

$200M

United Kingdom

Pendo.io

Pendo Web Analytics

Analytics and BI

2022

n/a

In 2022, Oliver James Associates deployed Pendo Web Analytics, an Analytics and BI application. The implementation embedded Pendo Analytics instrumentation and segmented in-app Guides inside the firm’s customized Salesforce CRM to address CRM process automation and recruiting workflows across its global operations. Configuration emphasized segmented in-app Guides, event-level analytics, and onboarding flows tied to CRM workflows. Segmentation logic targeted Guides by user role and recruitment process stage to increase workflow completion and accelerate feature adoption. The deployment used Pendo Analytics dashboards to surface CRM insights for product, operations, and recruiting teams. Integration with the customized Salesforce CRM was central to the implementation, with Pendo data mapped to CRM objects and user events to make analytics CRM-centric. Operational coverage focused on global recruiting operations and CRM process automation, aligning guided workflows with talent acquisition activities. Business functions impacted included recruiting operations and CRM operations, which consumed in-app guidance and analytics to improve adherence to process. The case study reports a 15% increase in workflow completion and a marked improvement in feature adoption and onboarding across global recruiting operations, outcomes attributed to Pendo Analytics instrumentation and segmented in-app Guides.

Arthur D. Little

Professional Services

1500

$200M

Belgium

Kantata

Kantata Business Intelligence

Analytics and BI

2017

n/a

In 2017, Arthur D. Little implemented Kantata Business Intelligence to centralize operational and financial data across its global consulting business, deploying the platform within an Analytics and BI context. The implementation positioned Kantata Business Intelligence as the enterprise reporting and planning layer supporting resource and financial management across the firm. The deployment configured Kantata Business Intelligence to support resource planning, finance planning, and operations automation workflows, consolidating project, utilization, and financial datasets into unified reporting and forecasting views. Implementation work emphasized forecasting and data-driven insight capabilities to surface demand signals and capacity constraints relevant to consulting delivery and engagement planning. Operational coverage explicitly encompassed Arthur D. Little's global consulting operations and the finance and resource planning functions, with the platform used to centralize processes and automate routine planning tasks across regions and service lines. The rollout established single-source reporting for cross-functional stakeholders and aligned planning workflows to a common dataset consistent with Analytics and BI best practices. Arthur D. Little later renewed and expanded its Kantata commitment, and the vendor press release explicitly cites data-driven insights and improved forecasting enabled by Kantata Business Intelligence for finance and resource planning. Governance changes included process standardization and centralized reporting controls to align decision making to the platform's data models and to support ongoing expansion.