Apps Purchases: 10+ Million Software Purchases
Founded in 2010, APPS RUN THE WORLD is a leading technology intelligence and market-research company devoted to the application space. Leveraging a rigorous data-centric research methodology, we ask the simple B2B sales intelligence question: Who’s buying enterprise applications from whom and why?
Our global team of 50 researchers has been studying the digital transformation initiatives being undertaken by 2 million + companies including technographic segmentation of 10 million ERP, EPM, CRM, HCM, Procurement, SCM, Treasury software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Apps Run The World Buyer Insight and Technographics Customer Database has over 100 data fields that detail company usage of emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database, and different on-prem and cloud apps by function, customer size (employees, revenues), industry, country, implementation status, year deal won, partner involvement, Line of Business Key Stakeholders and key decision-makers contact details, including the systems being used by Fortune 1000 and Global 2000 companies.
Apply Filters For 10+ Million Software Purchases
- Workforce Management
- Task Management
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | VAR/SI | Insight | Insight Source |
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HSBC | Banking and Financial Services | 5836 | $5.0B | United Kingdom | Genesys | Genesys CCPulse | Workforce Management | 2016 | n/a | In 2016, HSBC implemented Genesys CCPulse as part of a broader Workforce Management deployment across its contact centres. The initiative ran alongside a migration from Aspect TDM to VoIP technologies and included deployment of Genesys SIP Server, GVP, Pulse, Feature Server, Orchestration Server, GMS and WFM components to support unified contact centre operations. Genesys CCPulse was configured to deliver standard Workforce Management capabilities including forecasting, scheduling and intraday management while integrating with orchestration and routing layers. Configuration work encompassed infrastructure builds, environment provisioning and tuning of pulse and WFM modules aligned to contact handling workflows, and business analysis to create call routing workflows for First Direct. The program covered multiple deployments and environments, including work carried out in Sheffield, United Kingdom, and extended to HSBC contact centres worldwide. Implementation activities included investigation and remediation of reported defects, securing connectivity between Genesys components to meet bank standards, and wireline to VoIP interoperability through the Genesys SIP Server and related servers. Delivery was executed by a specialist team from Genesys Professional Services and focused on embedding Genesys CCPulse into HSBC contact centre operations. Governance work prioritized connectivity validation, defect triage and operational handover to contact centre leadership, with CCPulse positioned as the central Workforce Management layer supporting routing and agent scheduling. | |
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HSBC | Banking and Financial Services | 5836 | $5.0B | United Kingdom | Alvaria | Alvaria Workforce (formerly Aspect Workforce Optimization) | Workforce Management | 2015 | n/a | ||
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Consumer Packaged Goods | 14000 | $5.0B | Canada | UKG | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | 2003 | n/a |
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Oil, Gas and Chemicals | 5400 | $4.9B | United States | UKG | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | 2012 | n/a |
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Transportation | 16000 | $4.9B | Australia | UKG | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | 2013 | n/a |
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Transportation | 16000 | $4.9B | Australia | Dayforce | RITEQ Workforce Manager | Workforce Management | 2012 | n/a |
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Transportation | 11331 | $4.9B | United States | UKG | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | 2010 | n/a |
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Healthcare | 21016 | $4.9B | United States | UKG | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | 2011 | n/a |
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Consumer Packaged Goods | 7300 | $4.9B | United States | UKG | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | 2012 | n/a |
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Government | 25000 | $4.9B | United States | UKG | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | 2011 | n/a |
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