Apps Purchases: 10+ Million Software Purchases
Founded in 2010, APPS RUN THE WORLD is a leading technology intelligence and market-research company devoted to the application space. Leveraging a rigorous data-centric research methodology, we ask the simple B2B sales intelligence question: Who’s buying enterprise applications from whom and why?
Our global team of 50 researchers has been studying the digital transformation initiatives being undertaken by 2 million + companies including technographic segmentation of 10 million ERP, EPM, CRM, HCM, Procurement, SCM, Treasury software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Apps Run The World Buyer Insight and Technographics Customer Database has over 100 data fields that detail company usage of emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database, and different on-prem and cloud apps by function, customer size (employees, revenues), industry, country, implementation status, year deal won, partner involvement, Line of Business Key Stakeholders and key decision-makers contact details, including the systems being used by Fortune 1000 and Global 2000 companies.
Apply Filters For 10+ Million Software Purchases
- Workforce Management
- Task Management
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | VAR/SI | Insight |
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Costa Coffee United Kingdom | Leisure and Hospitality | 30000 | $1.5B | United Kingdom | Solarvista | Solarvista Zappflow | Workforce Management | 2017 | n/a |
In 2017 Costa Coffee United Kingdom implemented Solarvista Zappflow as part of its Workforce Management deployment to support Costa Express vending machine maintenance and associated contact-centre operations. The engagement targeted UK field service teams and contact-centre agents to align workforce scheduling, service case handling, and remote support workflows across vending machine maintenance sites.
Solarvista Zappflow was configured to deliver core field-service and workforce capabilities including work order management, technician mobile workflows, scheduling, and service case tracking, leveraging no-code orchestration inferred from vendor and customer statements about Solarvista. Functional implementations emphasized mobile access to job details, service history capture, technician status updates, and contact-centre case routing to enable remote diagnostics and support.
The implementation connected field workflows with CRM and contact-centre processes to create end-to-end service handling, with integrations described in customer accounts tying field operations to contact-centre workflows. Operational governance focused on role based access for technicians and agents and on process alignment between contact-centre and field teams to standardize service handling, and customer reporting indicates improved service handling and enhanced remote support capabilities.
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Fexco | Banking and Financial Services | 2600 | $1.5B | Ireland | Calabrio | Calabrio Workforce Management | Workforce Management | 2019 | n/a |
In 2019, Fexco implemented Calabrio Workforce Management to centralize contact-centre planning and scheduling functions, deploying the Calabrio Workforce Management solution as a Workforce Management platform across its outsourced contact-centre operations. The implementation targeted improvements in forecasting accuracy, multi-site scheduling and intraday planning to increase planner visibility and agent engagement across operations in multiple countries.
The deployment emphasized core Workforce Management capabilities, including demand forecasting, schedule optimization, and intraday planning and monitoring. Calabrio Workforce Management was configured to support forecasting workflows and multi-site roster management, and to surface planner dashboards that improve schedule adherence and operational responsiveness, while agent-facing features were used to support engagement and shift communication.
Operational coverage extended across Fexco’s outsourced contact-centre operations, with the implementation focused on agents and planners across multiple sites and countries. The project standardized scheduling and intraday planning practices across those sites, enabling consistent multi-site scheduling and centralized visibility for planners without disclosing specific upstream system integrations.
Governance evolved to formalize planner ownership of forecasting and intraday decision making, and to standardize workflows for schedule changes and agent communication. Reported outcomes from the deployment include improved forecasting accuracy, stronger multi-site scheduling and enhanced intraday planning, and increased planner visibility and agent engagement as described in published case material.
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Professional Services | 7300 | $1.5B | United Kingdom | Oracle | Oracle Cloud HCM Task management | Task Management | 2021 | Oracle |
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Transportation | 5000 | $1.5B | United States | Protean | Protean Connect | Workforce Management | 2019 | n/a |
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Transportation | 5000 | $1.5B | United States | UKG | UKG Ready (ex Kronos Workforce Ready) | Workforce Management | 2020 | n/a |
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Insurance | 2000 | $1.5B | United States | UKG | UKG Ready (ex Kronos Workforce Ready) | Workforce Management | 2020 | n/a |
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Banking and Financial Services | 7000 | $1.5B | United States | UKG | UKG Pro Workforce Management (Ex UKG Dimensions) | Workforce Management | 2020 | n/a |
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Retail | 5180 | $1.5B | United States | UKG | UKG Pro Workforce Management (Ex UKG Dimensions) | Workforce Management | 2020 | n/a |
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Professional Services | 9000 | $1.5B | United States | UKG | UKG Ready (ex Kronos Workforce Ready) | Workforce Management | 2018 | n/a |
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Retail | 2500 | $1.5B | United States | UKG | UKG Pro Workforce Management (Ex UKG Dimensions) | Workforce Management | 2020 | n/a |
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