Apps Purchases: 10+ Million Software Purchases
Founded in 2010, APPS RUN THE WORLD is a leading technology intelligence and market-research company devoted to the application space. Leveraging a rigorous data-centric research methodology, we ask the simple B2B sales intelligence question: Who’s buying enterprise applications from whom and why?
Our global team of 50 researchers has been studying the digital transformation initiatives being undertaken by 2 million + companies including technographic segmentation of 10 million ERP, EPM, CRM, HCM, Procurement, SCM, Treasury software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Apps Run The World Buyer Insight and Technographics Customer Database has over 100 data fields that detail company usage of emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database, and different on-prem and cloud apps by function, customer size (employees, revenues), industry, country, implementation status, year deal won, partner involvement, Line of Business Key Stakeholders and key decision-makers contact details, including the systems being used by Fortune 1000 and Global 2000 companies.
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- Analytics and BI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | VAR/SI | Insight | Insight Source |
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Relationship Hero | Professional Services | 60 | $10M | United States | Aircall | Aircall Analytics | Analytics and BI | 2018 | n/a | In 2018, Relationship Hero implemented Aircall Analytics to instrument voice interactions and support customer service, CRM, and billing workflows. The deployment targeted Relationship Hero U.S. operations and embedded Aircall via the API to route and log inbound and outbound calls inside the company workforce management platform. Aircall Analytics was configured to capture event-level call logs and operational metrics, with dashboards and metric feeds focused on call pickup rates and call durations for billing. As an Analytics and BI implementation, Aircall Analytics provided time-stamped call metadata and aggregated metrics used by service managers and billing administrators. The technical integration relied on the Aircall API to surface telephony events directly into Relationship Hero’s workforce management environment, enabling programmatic call routing, call state logging, and metric export to downstream processes. Recorded call metadata was used to align agent routing decisions with contact handling and to feed duration data into billing workflows. Governance and rollout were scoped to customer service, CRM, and billing teams within the U.S., with operational ownership placed on workforce management and service operations. The vendor case study reports an approximate 34% uplift in calls handled following the Aircall Analytics implementation, and call duration tracking was explicitly used to support billing processes. | |
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Missouri Vocational Rehabilitation | Government | 300 | $40M | United States | Alliance Enterprises | Alliance Aware Analytics | Analytics and BI | 2018 | n/a | In 2018, Missouri Vocational Rehabilitation migrated Alliance Aware Analytics to Microsoft Azure, a cloud migration that was cited as improving system reliability and reducing downtime. The deployment leverages Alliance Enterprises' Aware case management platform to support vocational rehabilitation casework, reporting, and analytics for the state agency, and the implementation is aligned to the Case management category. Alliance Aware Analytics is configured to deliver reporting and analytics capabilities tightly coupled to case management workflows, including operational dashboards, scheduled reports, and casework analytics for counselors and program managers. Module usage of Alliance Aware Analytics is inferred from the vendor's Microsoft partnership announcement and product description which reference analytics and reporting capabilities, and the implementation aligns data models to case records and client outcomes to support routine reporting and ad hoc analysis. Operational coverage centers on vocational rehabilitation business functions within Missouri Vocational Rehabilitation, supporting caseworkers, reporting teams, and program leadership across the agency. Governance and role-based access were structured to prioritize secure access to case and report data, and configuration management was focused on maintaining availability and report integrity after the Azure migration. The technical architecture comprises the Alliance Aware Analytics application hosted on Azure and integrated with the Aware case management platform for data ingestion and reporting pipelines. The 2018 cloud migration is the explicitly stated operational outcome, credited with improved system reliability and reduced downtime for agency reporting and casework operations. | |
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Professional Services | 15 | $5M | United Kingdom | Amazon Web Services (AWS) | Amazon Data Pipeline | Analytics and BI | 2018 | n/a |
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Retail | 10 | $2M | United States | Google Charts | Analytics and BI | 2018 | n/a |
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Healthcare | 10 | $1M | United States | Microsoft | Microsoft Power BI | Analytics and BI | 2018 | n/a |
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Professional Services | 1000 | $57M | United States | ATTOM Data | ATTOM Nexus | Analytics and BI | 2018 | n/a |
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Government | 3890 | $1.4B | United States | Avenu Insights & Analytics | Avenu Analytics | Analytics and BI | 2018 | n/a |
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Professional Services | 10 | $1M | United States | Avionte Staffing Software | Avionte BI | Analytics and BI | 2018 | n/a |
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Leisure and Hospitality | 300 | $55M | United States | Blinkfire | Blinkfire Analytics | Analytics and BI | 2018 | n/a |
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Government | 34767 | $12.9B | United States | BlueDot | BlueDot | Analytics and BI | 2018 | n/a |
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