Apps Purchases: 10+ Million Software Purchases
Founded in 2010, APPS RUN THE WORLD is a leading technology intelligence and market-research company devoted to the application space. Leveraging a rigorous data-centric research methodology, we ask the simple B2B sales intelligence question: Who’s buying enterprise applications from whom and why?
Our global team of 50 researchers has been studying the digital transformation initiatives being undertaken by 2 million + companies including technographic segmentation of 10 million ERP, EPM, CRM, HCM, Procurement, SCM, Treasury software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Apps Run The World Buyer Insight and Technographics Customer Database has over 100 data fields that detail company usage of emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database, and different on-prem and cloud apps by function, customer size (employees, revenues), industry, country, implementation status, year deal won, partner involvement, Line of Business Key Stakeholders and key decision-makers contact details, including the systems being used by Fortune 1000 and Global 2000 companies.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | VAR/SI | Insight | Insight Source |
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Anglian Water | Utilities | 5000 | $2.0B | United Kingdom | Appian | Appian BPM Suite | Process Mining | 2019 | n/a | In 2019, Anglian Water deployed Appian BPM Suite as a Process Mining solution to underpin its Totex Delivery Workflow TDW for capital project delivery. The implementation framed Appian BPM Suite as the single platform for intelligent business process management and low-code orchestration across project lifecycles to address speed, efficiency, and risk mitigation needs. The implementation emphasized modules for request intake and triage, decision and approval workflows, transaction orchestration, and end-to-end project lifecycle management, using intelligent workflows and process mining-capable instrumentation to surface process variation. Configuration leveraged low-code forms, business rules and case management patterns to reduce repetition and inconsistent usage in manual processes while preserving auditability of decisions and transactions. Integrations were executed through the platform’s data federation and connector approach to unify data from existing disparate systems and operational data sources, providing a consolidated view without replacing named systems. Operational coverage targeted capital program functions including Smart Meters, new pipeline works, and pumping station projects, supporting frontline delivery teams and management across Anglian Water’s service region and program governance bodies. Governance centered on standardized TDW workflows, role-based decision gates, and a single intuitive user experience to enforce consistent process usage and improve visibility. The stated outcome was a simpler experience for employees and improved visibility into project status and operational effectiveness for management, delivered by Appian BPM Suite as the Process Mining-enabled orchestration layer. | |
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Aviva | Insurance | 29091 | $53.1B | United Kingdom | Appian | Appian BPM Suite | Process Mining | 2019 | n/a | In 2019, Aviva implemented Appian BPM Suite on Appian Cloud to unify 22 different systems supporting its call center operations. The initiative addressed Aviva’s long-standing fragmentation after inheriting hundreds of operating entities, and positioned Appian BPM Suite within a Process Mining context to visualize and standardize customer service workflows. The implementation focused on configuring the Appian BPM Suite to deliver a unified agent desktop and case orchestration that surfaces a 360 degree view of customers. Standard Process Mining capabilities were used to map end to end call handling workflows, identify handoffs, and enforce consistent routing and decision logic, while platform automation reduced manual system navigation for agents. Architecturally the deployment used Appian Cloud as a centralized integration and orchestration layer to connect into 22 upstream systems without enumerating specific backend products. Operational coverage emphasized customer service and call center agents across Aviva’s multinational footprint of 16 countries and 33 million customers, consolidating disparate data and interaction traces into a single operational view. Governance and process change centered on standardizing contact handling practices and creating a single source of operational truth for agent workflows, supported by the Appian BPM Suite. Explicit outcomes from the deployment include a reported 9X acceleration of customer service response times and a materially improved agent ability to act on customer needs. | |
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Non Profit | 200 | $20M | United States | Appian | Appian BPM Suite | Process Mining | 2019 | n/a |
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Non Profit | 1500 | $380M | United States | Appian | Appian BPM Suite | Process Mining | 2019 | n/a |
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Utilities | 1094 | $751M | United States | Appian | Appian BPM Suite | Process Mining | 2019 | n/a |
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Healthcare | 2000 | $350M | United States | Appian | Appian BPM Suite | Process Mining | 2019 | n/a |
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Utilities | 8981 | $7.6B | United States | Appian | Appian BPM Suite | Process Mining | 2019 | n/a |
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Manufacturing | 16000 | $3.6B | United States | Appian | Appian BPM Suite | Process Mining | 2019 | n/a |
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Retail | 50 | $5M | Australia | Apromore | Apromore Enterprise Edition | Process Mining | 2019 | n/a |
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Insurance | 11410 | $16.6B | Italy | Apromore | Apromore Enterprise Edition | Process Mining | 2019 | n/a |
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