Apps Purchases: 10+ Million Software Purchases

Founded in 2010, APPS RUN THE WORLD is a leading technology intelligence and market-research company devoted to the application space. Leveraging a rigorous data-centric research methodology, we ask the simple B2B sales intelligence question: Who’s buying enterprise applications from whom and why?

Our global team of 50 researchers has been studying the digital transformation initiatives being undertaken by 2 million + companies including technographic segmentation of 10 million ERP, EPM, CRM, HCM, Procurement, SCM, Treasury software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Apps Run The World Buyer Insight and Technographics Customer Database has over 100 data fields that detail company usage of emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database, and different on-prem and cloud apps by function, customer size (employees, revenues), industry, country, implementation status, year deal won, partner involvement, Line of Business Key Stakeholders and key decision-makers contact details, including the systems being used by Fortune 1000 and Global 2000 companies.

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Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	VAR/SI	Insight Source
Kiama Municipal Council	Government	200	$15M	Australia	Nintex	Nintex Promapp	Process Mining	2019	n/a	In 2019 Kiama Municipal Council implemented Nintex Promapp as a Process Mining solution to document and rationalize how municipal services were delivered across the organization. The council faced sparse process documentation across functions that span traditional council services, holiday parks and aged care facilities, and the rollout began with targeted executive and senior leadership sessions followed by organization wide information sessions led by the Nintex Promapp team. Any initial staff scepticism diminished once mapped processes exposed non value add activity and created impetus for change. The implementation focused on enterprise process mapping, standard operating procedure capture, and use of lean methodology to identify waste and rework, consistent with Process Mining and BPM capabilities. Nintex Promapp was used to create a common process repository, assign process ownership, and enable role based documentation and training workflows. Early adopters were trained and certified as internal Nintex Promapp trainers, establishing in house capability for ongoing process mapping and staff enablement. Operational coverage included multiple divisions with explicit involvement from the finance function and corporate and commercial services, and extended to staff across the council who handle supplier registration, tree services and other public facing workflows. The program emphasized divisional follow up and peer to peer training, embedding process mapping into routine business practice across sites and service lines. No external integration vendors are specified in the source material. Governance was restructured to support continuous process improvement, with certified internal trainers providing ongoing Nintex Promapp training and follow up support within each division. The council applied lean review cycles to mapped workflows, formalized process ownership and used the Nintex Promapp repository to surface non value add steps and streamline approvals and handoffs. This created a sustainable operational model for process governance and incremental improvement. In the first 12 months using Nintex Promapp the council mapped over 200 processes and reported efficiency improvements that the organization quantified as saving around one full time equivalent of non value adding work. A single process example for supplier registration, which occurs about 600 times a year, was reduced by roughly four hours per case, representing about 200 hours saved for that process. Processing times for applications such as tree pruning and removal decreased from 48 days to 18 days, demonstrating measurable cycle time reductions reported by council leadership.
Gippsland Water	Utilities	286	$104M	Australia	Nintex	Nintex Promapp	Process Mining	2019	n/a	In 2019, Gippsland Water implemented Nintex Promapp, a Process Mining application, to map and standardize processes across the utility. The program began with a deliberate classification of core, support and management processes, and the project team prioritized cross‑cutting processes that tied operational work to the organization vision of efficient water and wastewater services for a healthy community environment. Nintex Promapp was used as a central process mapping and documentation platform, enabling visible representation of end to end workflows and clear assignment of process accountability to business units. The implementation emphasized intuitive process flow mapping and embedded training content, allowing teams to document how tasks were performed, challenge existing steps, and capture standard operating procedures within the Nintex Promapp environment. The deployment integrated with Gippsland Water’s existing setups, avoiding the need to recreate procedures, and supported data automation and data cleansing activities that underpinned process redesign. Operational coverage included enterprise functions such as the call center, interactions with property developers and customer facing processes, and later expanded into billing and customer relationship package work as a continuous improvement agenda. Governance was structured around broad staff engagement and cross departmental ownership, the project used a voluntary cross functional team to drive change and encouraged staff to question why a process existed, whether it was needed, and how it could be done more efficiently. This approach reshaped workflow language across the business, strengthened interdepartmental links, and established ongoing process stewardship and continuous improvement practices using Nintex Promapp. Outcomes reported by Gippsland Water were explicit, including AUD$250,000 in reduced wasted costs within a year, a specific customer facing function reduced from up to ten days to results delivered within a few seconds, and first contact resolution in the call center rising to 90 percent from 60 percent. Gippsland Water attributes these improvements to better process visibility, data automation and data cleansing enabled through Nintex Promapp.
	Government	456	$178M	Australia	Nintex	Nintex Promapp	Process Mining	2019	n/a
	Aerospace and Defense	500	$50M	Australia	Nintex	Nintex K2 Cloud	Process Mining	2019	n/a
	Healthcare	615	$177M	Australia	Nintex	Nintex K2 Five	Process Mining	2019	n/a
	Professional Services	1300	$400M	Australia	Nintex	Nintex Promapp	Process Mining	2019	n/a
	Professional Services	1500	$200M	Australia	Nintex	Nintex Promapp	Process Mining	2019	n/a
	Education	3590	$601M	Australia	Nintex	Nintex Promapp	Process Mining	2019	n/a
	Manufacturing	1400	$200M	United States	Nintex	Nintex K2 Five	Process Mining	2019	n/a
	Manufacturing	8000	$3.0B	Italy	Nintex	Nintex K2 Cloud	Process Mining	2019	n/a

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