Apps Purchases: 10+ Million Software Purchases
Founded in 2010, APPS RUN THE WORLD is a leading technology intelligence and market-research company devoted to the application space. Leveraging a rigorous data-centric research methodology, we ask the simple B2B sales intelligence question: Who’s buying enterprise applications from whom and why?
Our global team of 50 researchers has been studying the digital transformation initiatives being undertaken by 2 million + companies including technographic segmentation of 10 million ERP, EPM, CRM, HCM, Procurement, SCM, Treasury software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Apps Run The World Buyer Insight and Technographics Customer Database has over 100 data fields that detail company usage of emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database, and different on-prem and cloud apps by function, customer size (employees, revenues), industry, country, implementation status, year deal won, partner involvement, Line of Business Key Stakeholders and key decision-makers contact details, including the systems being used by Fortune 1000 and Global 2000 companies.
Apply Filters For 10+ Million Software Purchases
- Professional Services
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | VAR/SI | Insight |
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Aon Ireland | Professional Services | 60000 | $15.7B | Ireland | Avaya | Avaya Aura Communication Manager | Call Center | 2007 | n/a |
In 2007, Aon Ireland deployed Avaya Aura Communication Manager as the core telephony platform for its Customer Service Centre, categorised under Call Center, to manage inbound and outbound voice traffic for member helplines. Avaya Aura Communication Manager is used for call routing and automatic call distribution across a ring fenced UK operation based in Sheffield that handles over 300,000 calls a year for more than 250 pension administration clients, serving national and international callers through a single helpline number.
The implementation leverages standard Call Center capabilities, including automatic call distribution, queue management with callback functionality, and configurable welcome and close messaging, all orchestrated through Avaya Aura Communication Manager. Queue management holds callers in a virtual queue and issues callbacks when agents are available, reducing abandoned calls and improving average speed to answer according to the Service Centre documentation.
Avaya Aura Communication Manager integrates operationally with Impact 360 workforce management software supplied by Verint for call volume forecasting, capacity planning and call trend analysis, and with Impact 360 recording for all incoming and outbound calls. Member satisfaction surveying is facilitated using CMETRIX software, and the helpline service is designed to integrate with Aon’s administration service or operate as a standalone offering to support change projects and client communications.
Operational governance around the Avaya Aura Communication Manager deployment includes ring fenced customer service operatives separate from ongoing administration teams, intensive client specific training grounded in Institute of Customer Service principles, tailored knowledge documentation, mandatory data security checks before personal data disclosure, and a robust quality framework with call recording to support coaching. Management information from the Call Center reports on call volumes, speed to answer and top call topics, and reporting can be tailored to client requirements.
The documented outcomes tied to the Avaya Aura Communication Manager powered Call Center include a target first time enquiry resolution rate of over 80 percent, the ability to scale for major projects and volume peaks while minimising impact on day to day administration, and a disaster recovery plan that supports resumption of service in less than 24 hours.
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Fujitsu Services UK | Professional Services | 7300 | $1.5B | United Kingdom | Avaya | Avaya Aura Communication Manager | Call Center | 2007 | n/a |
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Professional Services | 2024 | $190M | United Kingdom | SAP | SAP ERP ECC 6.0 | ERP Financial | 2007 | n/a |
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Professional Services | 50988 | $6.5B | France | BasWare | BasWare Supplier Management | Supplier Relationship Management | 2007 | n/a |
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Professional Services | 38000 | $20.5B | United States | In-House Applications | In-House Cloud Storage | Cloud Storage | 2007 | n/a |
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Professional Services | 10 | $1M | Australia | The Access Group | Access Attache Accounts | ERP Financial | 2007 | n/a |
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Professional Services | 90 | $10M | Australia | The Access Group | Access Attache Accounts | ERP Financial | 2007 | n/a |
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Professional Services | 200 | $11M | Australia | The Access Group | Access Attache Accounts | ERP Financial | 2007 | n/a |
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Professional Services | 10 | $2M | United States | Aptean | Aptean Traverse ERP | ERP Financial | 2007 | n/a |
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Professional Services | 100 | $10M | United States | Sage | Sage 50 | ERP Financial | 2007 | n/a |
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