Apps Purchases: 10+ Million Software Purchases
Founded in 2010, APPS RUN THE WORLD is a leading technology intelligence and market-research company devoted to the application space. Leveraging a rigorous data-centric research methodology, we ask the simple B2B sales intelligence question: Who’s buying enterprise applications from whom and why?
Our global team of 50 researchers has been studying the digital transformation initiatives being undertaken by 2 million + companies including technographic segmentation of 10 million ERP, EPM, CRM, HCM, Procurement, SCM, Treasury software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Apps Run The World Buyer Insight and Technographics Customer Database has over 100 data fields that detail company usage of emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database, and different on-prem and cloud apps by function, customer size (employees, revenues), industry, country, implementation status, year deal won, partner involvement, Line of Business Key Stakeholders and key decision-makers contact details, including the systems being used by Fortune 1000 and Global 2000 companies.
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- Utilities
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | VAR/SI | Insight | Insight Source |
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Centrica | Utilities | 22147 | $26.8B | United Kingdom | Prophecy International | Prophecy eMite | Customer Analytics | 2022 | n/a | In 2022, Centrica deployed Prophecy eMite as part of a large Amazon Connect SaaS deployment to deliver contact centre analytics and real-time dashboards for customer service teams in the United Kingdom. Prophecy International announced the agreement in May 2022, explicitly tying Prophecy eMite to Amazon Connect reporting and CX optimisation for Centrica and classifying the solution within the Customer Analytics category. Prophecy eMite was implemented to provide real-time dashboards and consolidated reporting for contact centre operations, delivering contact centre analytics and CX optimisation capabilities. The configuration focused on real-time visualization of key contact centre metrics, consolidated reporting for operational and CX teams, and dashboard-driven insights intended to surface queue performance, agent activity and customer experience signals. The deployment integrated Prophecy eMite with Amazon Connect reporting feeds and the broader Amazon Connect SaaS environment, positioning reporting and CX workflows to be consumed by Centrica’s customer service and contact centre teams in the UK. Rollout and operational governance were executed in conjunction with the Amazon Connect SaaS deployment to align reporting ownership and CX optimisation workflows between Centrica’s contact centre operations and Prophecy International. | |
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Affinity Water | Utilities | 1407 | $394M | United Kingdom | Klaviyo | Klaviyo | Marketing Automation | 2022 | n/a | ||
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Utilities | 50 | $5M | Portugal | Google Cloud CDN | Content Delivery Network | 2022 | n/a |
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Utilities | 750 | $175M | Portugal | Xink | Xink | Digital Signage | 2022 | n/a |
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Utilities | 13267 | $12.1B | Italy | Ogury | Ogury Advertising Engine | Marketing Automation | 2022 | n/a |
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Utilities | 13267 | $12.1B | Italy | Glance Networks | Glance Guided CX | Customer Experience | 2022 | n/a |
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Utilities | 2572 | $25.1B | Italy | Freshworks | Freshdesk Messaging (Formerly Freshchat) | Chatbots and Conversational AI | 2022 | n/a |
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Utilities | 500 | $100M | Denmark | Cloudflare | Cloudflare CDN | Content Delivery Network | 2022 | n/a |
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Utilities | 2000 | $200M | Norway | Cloudflare | Cloudflare CDN | Content Delivery Network | 2022 | n/a |
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Utilities | 13267 | $12.1B | Italy | Salesforce | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | 2022 | n/a |
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