Apps Purchases: 10+ Million Software Purchases
Founded in 2010, APPS RUN THE WORLD is a leading technology intelligence and market-research company devoted to the application space. Leveraging a rigorous data-centric research methodology, we ask the simple B2B sales intelligence question: Who’s buying enterprise applications from whom and why?
Our global team of 50 researchers has been studying the digital transformation initiatives being undertaken by 2 million + companies including technographic segmentation of 10 million ERP, EPM, CRM, HCM, Procurement, SCM, Treasury software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Apps Run The World Buyer Insight and Technographics Customer Database has over 100 data fields that detail company usage of emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database, and different on-prem and cloud apps by function, customer size (employees, revenues), industry, country, implementation status, year deal won, partner involvement, Line of Business Key Stakeholders and key decision-makers contact details, including the systems being used by Fortune 1000 and Global 2000 companies.
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- Communications
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | VAR/SI | Insight | Insight Source |
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Dish Network | Communications | 13700 | $15.8B | United States | ServiceNow | ServiceNow Virtual Agent | Chatbots and Conversational AI | 2023 | n/a | In 2023, Dish Network deployed ServiceNow Virtual Agent within its IT Operations environment. ServiceNow Virtual Agent is implemented as the conversational layer within the Chatbots and Conversational AI category and serves as a front end to internal ITSM and employee self service channels. The implementation configures ServiceNow Virtual Agent alongside core ITSM modules, including Incident Management, Problem Management, Change Management, Configuration Management, and Knowledge Management, and leverages Performance Analytics for monitoring. Configuration and development work includes topic design, scripted flows, Service Catalog and Service Portal integration, Employee Center customization, and use of Flow Designer and IntegrationHub for orchestration. Development practices reference ServiceNow client and server side JavaScript, Business Rules, Script Includes, UI Actions, Scheduled Jobs, and update sets to move customizations between instances. Integrations are implemented using ServiceNow mid server components and web services, with explicit tasks to build SSO, CMDB connectors, SAS connectors, and integrations that handle chats and email routing. The implementation scope centers on DISH IT Operations and service desk workflows, with administration and development resources based in Englewood, Colorado. Operational coverage emphasizes employee self service and internal support channels rather than external customer facing chat. Governance and operational processes include structured requirements gathering, backlog grooming and prioritization, stakeholder communication, and administrative support for troubleshooting and bug fixes. Change control follows ServiceNow instance management practices using update sets and controlled testing cycles, and development responsibilities require ServiceNow system administration and application developer skill sets as part of ongoing platform stewardship. | |
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Dish Network | Communications | 13700 | $15.8B | United States | ServiceNow | ServiceNow Performance Analytics | Analytics and BI | 2023 | n/a | In 2023, DISH Network implemented ServiceNow Performance Analytics as a centralized Analytics and BI capability to instrument IT service performance and support ITSM processes. The implementation was executed within DISH IT Operations and aligns with the role profile for a Senior ServiceNow Developer Administrator who provides administration, development, maintenance, and technical support for the platform. ServiceNow Performance Analytics was configured to consume and visualize indicators across core ITSM modules, including Incident Management, Problem Management, Change Management, Configuration Management, Knowledge Management, and Virtual Agent. The engineering team utilized Performance Analytics features such as indicator definitions, time series data collection jobs, breakdowns, dashboards, scorecards, and widgets, while leveraging ServiceNow scripting constructs including Business Rules, Script Includes, UI Actions, client and server side JavaScript, and Scheduled Jobs to automate data pipelines and reporting workflows. The deployment integrated with multiple ServiceNow platform components and external systems mentioned by DISH, including CMDB feeds, SSO, SAS connectors, mid-server mediated integrations, REST and SOAP web services, chat and email channels, and Service Catalog Service Portal and Employee Center interfaces. Update sets and instance management practices were used to move customizations between development, test, and production instances, and the scope of coverage focused on IT Operations and enterprise IT service management use cases. Governance centered on operational administration, backlog grooming and prioritization, testing and troubleshooting, and scripted workflow management, supported by ServiceNow System Admin and Application Developer capabilities on the team. The implementation narrative reflects an architecture combining ServiceNow Performance Analytics with ITOM and CMDB discipline, Discovery and Orchestration tooling, Flow Designer and IntegrationHub extensibility, and Service Portal Employee Center delivery patterns to provide analytics and reporting for DISH Network ITSM functions. | |
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Communications | 13700 | $15.8B | United States | ServiceNow | ServiceNow IT Operations Management | IT Service Management | 2023 | n/a |
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Communications | 10 | $1M | United States | Microsoft | Microsoft 365 | Collaboration | 2023 | n/a |
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Communications | 10 | $1M | United States | Salesforce | Slack Connect | Collaboration | 2023 | n/a |
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Communications | 10 | $1M | United States | Twilio | Twilio Sendgrid | Transactional Email | 2023 | n/a |
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Communications | 10 | $1M | United States | Stripe | Stripe Payments | Payment Processing | 2023 | n/a |
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Communications | 10 | $1M | United States | GoDaddy | GoDaddy | Application Hosting and Computing Services | 2023 | n/a |
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Communications | 10 | $1M | United States | Algolia | Algolia Search | Application, Web and Enterprise Search | 2023 | n/a |
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Communications | 10 | $1M | United States | Rocket.chat | Rocket.chat | Chatbots and Conversational AI | 2023 | n/a |
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