List of Khoros CX Customers
Khoros
7300 Ranch Rd 2222 bldg 3 ste 150,
Austin, 78730, TX,
United States
Austin, 78730, TX,
United States
1 512-201-4090
Professional Services
1500
$411M
Since 2010, our global team of researchers has been studying Khoros CX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Khoros CX for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Khoros CX for Customer Experience include: AMD, a United States based Manufacturing organisation with 28000 employees and revenues of $25.79 billion, DoorDash, a United States based Professional Services organisation with 23700 employees and revenues of $10.72 billion, BNP Paribas Germany, a Germany based Banking and Financial Services organisation with 6000 employees and revenues of $1.75 billion, Constant Contact, a United States based Professional Services organisation with 1400 employees and revenues of $660.0 million, United Commercial Travelers, a United States based Insurance organisation with 775 employees and revenues of $326.0 million and many others.
Contact us if you need a completed and verified list of companies using Khoros CX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Khoros CX customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AMD | Manufacturing | 28000 | $25.8B | United States | Khoros | Khoros CX | Customer Experience | 2025 | n/a |
In 2025, AMD deployed Khoros CX on their website. AMD implemented Khoros CX as its Customer Experience platform to centralize digital engagement and customer interactions, supporting customer support and community management functions on the AMD website.
The Khoros CX deployment emphasized community management, moderated discussions, digital engagement capabilities, case management, and content publishing features consistent with Customer Experience applications. The implementation uses a web integrated, cloud hosted architecture to surface community and support experiences directly on AMD web pages. Configuration work focused on topic based forums, moderation workflows, automated routing for inbound digital inquiries, and content publishing templates aligned to web pages.
Operational ownership resides with digital customer engagement and support teams to manage moderation, escalation, and content governance as part of the AMD website experience. Governance included standardized moderation policies, role based access controls, and content lifecycle processes to align online community interactions with AMD support workflows. The AMD Khoros CX Customer Experience implementation therefore ties digital engagement, community management, and customer support functions into the public AMD website environment.
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AXA Investment Managers India | Banking and Financial Services | 100 | $10M | India | Khoros | Khoros CX | Customer Experience | 2021 | n/a |
In 2021, AXA Investment Managers India deployed Khoros CX on their website. Khoros CX is used as a Customer Experience platform to centralize digital customer engagement, social monitoring, and community management for the firm’s client-facing web presence. The deployment follows a cloud-hosted engagement model and emphasizes conversational workflows, moderation, and content publishing capabilities.
AXA Investment Managers India uses Khoros CX Customer Experience to support digital client servicing and marketing functions, with operational ownership concentrated in digital marketing and client servicing teams. Configuration work focused on channel orchestration, case creation and routing, conversation threading, and role-based access controls to establish governance and response workflows for web-based inquiries.
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BNP Paribas Germany | Banking and Financial Services | 6000 | $1.8B | Germany | Khoros | Khoros CX | Customer Experience | 2020 | n/a |
In 2020, BNP Paribas Germany deployed Khoros CX to establish a branded online community for Consorsbank, addressing customer demand for open, direct digital engagement and peer-to-peer information exchange. The implementation targeted Customer Experience improvement by provisioning a Khoros Community as a centralized engagement layer that hosts product conversations, support interactions, and idea capture to surface customer feedback and feature requests.
Khoros CX was configured to support community forums, structured product spaces, user profiles, searchable knowledge assets, and tools for soliciting customer ideas and feedback. The deployment emphasized content moderation and community governance capabilities, with workflows for tagging and routing customer input to product and service teams, and automation typical of community platforms for content curation and member reputation management.
Operational coverage focused on customer-facing functions including customer service, product management, and digital marketing for Consorsbank customers across Germany. Governance was formalized through community management and moderation processes to ensure consistent engagement and to channel customer insights back into product planning, while the Khoros Community platform provided the technical foundation to centralize feedback, discussion, and self‑service resources under Khoros CX.
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Cigna UK | Insurance | 1579 | $160M | United Kingdom | Khoros | Khoros CX | Customer Experience | 2018 | n/a |
In 2018, Cigna UK deployed Khoros CX to centralize social publishing and customer engagement capabilities for its internal marketing agency supporting Cigna Europe and Global Segments, positioning the implementation inside the Customer Experience domain to manage corporate and campaign-led social channels. The deployment targeted marketing and internal communications functions, with explicit operational coverage across five business segments and activity supporting internal and external events and campaigns.
Khoros CX was configured to support social scheduling and multi-channel publishing workflows, with emphasis on LinkedIn, Facebook and Twitter publishing and post-level analytics. The implementation leveraged the platform's social publishing and analytics capabilities to create a content calendar, schedule posts, and produce channel-specific activity reports, with LinkedIn analytics explicitly used for post assessments.
Operationally the Khoros CX rollout worked alongside existing marketing tooling used by the team, and the platform was used in conjunction with Salesforce as part of the social activity and content management ecosystem. Day-to-day processes integrated external agency handoffs for content and translation, coordinated with email production on Eloqua and website updates on Teamsite, while Khoros CX served as the central social publishing and reporting engine.
Governance focused on structured content preparation and approval flows, with marketing staff accountable for aligning translated assets from external agencies before scheduling in Khoros CX. Workflow changes emphasized publisher controls, staged content reviews and analytics-driven reporting for marketing stakeholders, reflecting a consolidation of social publishing responsibilities into a single Customer Experience platform.
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Constant Contact | Professional Services | 1400 | $660M | United States | Khoros | Khoros CX | Customer Experience | 2018 | n/a |
In 2018 Constant Contact implemented Khoros CX to centralize online community and support capabilities under the Customer Experience category. Constant Contact implemented Khoros CX to deliver a great customer experience and provide high quality customer support through multiple channels for the hundreds of thousands of small business customers it serves around the world.
The implementation focused on a Khoros powered online customer community that reflected Constant Contact branding and strategic objectives, delivering an intuitive user experience. Functional capabilities implemented include a community platform with discussion forums, moderated Q and A, content management and curation, and user profile management to enable both peer to peer support and brand led engagement within the Customer Experience stack.
Operational scope covered customer support and customer success functions supporting global small business customers, with governance oriented toward community moderation, branded content standards, and alignment with coaching resources. The rollout emphasized an integrated community experience and channel coverage to surface customer driven content and provide high quality support across digital touchpoints.
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Leisure and Hospitality | 80 | $5M | Australia | Khoros | Khoros CX | Customer Experience | 2020 | n/a |
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Professional Services | 23700 | $10.7B | United States | Khoros | Khoros CX | Customer Experience | 2021 | n/a |
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Non Profit | 190 | $30M | United States | Khoros | Khoros CX | Customer Experience | 2020 | n/a |
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Leisure and Hospitality | 16 | $2M | United States | Khoros | Khoros CX | Customer Experience | 2020 | n/a |
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Leisure and Hospitality | 45 | $8M | United States | Khoros | Khoros CX | Customer Experience | 2020 | n/a |
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Showing 1 to 10 of 20 entries
Buyer Intent: Companies Evaluating Khoros CX
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Khoros CX. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Khoros CX for Customer Experience include:
- Kroll, a United States based Professional Services organization with 6500 Employees
- The Haskell Company, a United States based Construction and Real Estate company with 2200 Employees
- Grazitti Interactive, a India based Professional Services organization with 1300 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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Kroll | Professional Services | 6500 | $1.6B | United States | 2025-08-06 |
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The Haskell Company | Construction and Real Estate | 2200 | $1.9B | United States | 2025-01-09 |
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Grazitti Interactive | Professional Services | 1300 | $210M | India | 2024-09-20 |
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Consumer Packaged Goods | 11636 | $5.9B | United States | 2024-07-10 |
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Retail | 150000 | $28.7B | United Kingdom | 2024-07-03 |
FAQ - APPS RUN THE WORLD Khoros CX Coverage
Khoros CX is a Customer Experience solution from Khoros.
Companies worldwide use Khoros CX, from small firms to large enterprises across 21+ industries.
Organizations such as AMD, DoorDash, BNP Paribas Germany, Constant Contact and United Commercial Travelers are recorded users of
Khoros CX for Customer Experience.
Companies using Khoros CX are most concentrated in Manufacturing, Professional Services and Banking and Financial Services, with adoption spanning over 21 industries.
Companies using Khoros CX are most concentrated in United States and Germany, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Khoros CX across Americas, EMEA, and APAC.
Companies using Khoros CX range from small businesses with 0-100 employees - 40%, to mid-sized firms with 101-1,000 employees - 20%, large organizations with 1,001-10,000 employees - 30%, and global enterprises with 10,000+ employees - 10%.
Customers of Khoros CX include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Khoros CX customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Experience.