Truro, TR4 9NH,
United Kingdom
Datasharp
Datasharp, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Datasharp collaboration with software players such as Atos empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Datasharp | Atos | Atos Unify OpenScape Contact Center | Call Center | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Datasharp | Professional Services | 80 | $8M | United Kingdom | Atos | Atos Unify OpenScape Contact Center | Call Center | 2018 | In 2018, Abbey Cars implemented Atos Unify OpenScape Contact Center as its primary Call Center application, with Datasharp engaged as the system integrator. The deployment focused on consolidating telephony administration and day to day operations onto a single platform to improve management of inbound and outbound contact workflows. The implementation leveraged OpenScape Business platform capabilities to provide unified communications functionality alongside contact center features. Configurations emphasized centralized administration and configuration of telephony infrastructure, agent-facing call handling and queuing workflows consistent with Call Center operations, and tight CRM integration to surface customer context at the agent desktop. Operational coverage centered on customer service and reservation operations, moving administration and configuration control into a managed platform. Governance changes included centralizing telephony administration processes and embedding CRM linked workflows for agents, producing a single, more manageable UC and contact center environment for the business. |
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Buyer Intent: Companies Evaluating Datasharp Services
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