Hyderabad, 500034,
India
Accellor
Accellor, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Accellor collaboration with software players such as Salesforce empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Accellor | Salesforce | Salesforce Financial Services Dispute Management | Dispute Management | ERP Services and Operations |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
|
|
Empower Federal Credit Union | Banking and Financial Services | 650 | $60M | United States | Salesforce | Salesforce Financial Services Dispute Management | Dispute Management | 2022 |
In 2022, Empower Federal Credit Union engaged Accellor to implement Salesforce Financial Services Dispute Management to centralize and automate its dispute handling, aligning the deployment to the Dispute Management category. The project used Salesforce Financial Services Cloud together with Experience Cloud to create a single source of truth for dispute records and member interactions.
The implementation configured core dispute management capabilities including centralized case intake and triage, automated case routing and assignment, resolution tracking, and workflow automation for regulatory workflows. Salesforce Financial Services Dispute Management was extended with Experience Cloud to provide member-facing intake and status access, and standard reporting and dashboarding were instrumented for operational visibility.
Integration work remained within the Salesforce ecosystem, leveraging Financial Services Cloud as the operational ledger for dispute cases and Experience Cloud for external member engagement. Operational coverage focused on customer service, operations, and compliance teams in Empower Federal Credit Union, with the solution governing end to end dispute lifecycle and case ownership across those business functions.
Accellor led the implementation and governance design, standardizing processes and creating centralized dispute workflows. Outcomes reported in the case study include staff productivity improving by over 50 percent, average resolution time decreasing by more than 8 minutes per dispute, and automation of Reg E compliance efforts using the Salesforce-based dispute solution.
|
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Buyer Intent: Companies Evaluating Accellor Services
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||