Giza, 12411,
Egypt
Advanced Computer Technology
Advanced Computer Technology, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Advanced Computer Technology collaboration with software players such as Oracle empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Advanced Computer Technology | Oracle | Oracle OPERA Cloud PMS | Hotel Property Management | ERP Services and Operations |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|
|
|
Orascom Hotels Management | Leisure and Hospitality | 5235 | $200M | Egypt | Oracle | Oracle OPERA Cloud PMS | Hotel Property Management | 2024 | In 2024, Orascom Hotels Management implemented Oracle OPERA Cloud PMS, deploying OPERA Cloud property management alongside OPERA Cloud Central across its properties. The initial property go-live completed in 12 days, positioning OHM as the first hospitality group in Egypt to adopt OPERA Cloud and establishing a centralized operational fabric for the group. The implementation centered on standard Hotel Property Management capabilities including reservations and front desk workflows, centralized guest profiles and preferences, mobile check-in and check-out, housekeeping task coordination via tablet devices, and centralized distribution controls through OPERA Cloud Central. Oracle OPERA Cloud PMS was configured to support mobile check-in in under one minute for guest-facing staff, and to digitalize housekeeping workflows so staff can mark room readiness and coordinate tasks in real time. Deployment and integrations were executed in partnership with Oracle and regional technology integrator Advanced Computer Technology, with OPERA Cloud Central serving as the cross-property data hub for real-time guest preference tracking. Operational coverage extended across OHM properties, affecting front desk operations, guest services, housekeeping, and distribution channel management, and enabling synchronized guest profiles across multiple sites. Governance and process redesign accompanied the technical deployment, with OHM and ACT redesigning workflows to capture best practices for each business process. Staff roles were restructured to create Experience Ambassadors who manage end-to-end guest journeys, while non-guest-facing teams were given digital tools such as iPads to integrate housekeeping and back-office tasks into standard operating procedures. Measured outcomes reported by OHM include elimination of more than 30 redundant processes, optimization of certain tasks to take 90% less time, a 60% decrease in call resolution time, and a 90% reduction in external vendor distribution fees. These outcomes reflect the combined configuration of Oracle OPERA Cloud PMS and OPERA Cloud Central, process redesign led with ACT, and a shift from purely operational metrics to holistic guest experience management. |
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Buyer Intent: Companies Evaluating Advanced Computer Technology Services
- Samsotech International, a United Arab Emirates based Distribution organization with 73 Employees
- The University of Edinburgh, a United Kingdom based Education company with 5401 Employees
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||