Naperville, 60563, IL,
United States
Airo Digital Labs
Airo Digital Labs, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Airo Digital Labs collaboration with software players such as Salesforce empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Airo Digital Labs | Salesforce | Salesforce HR Service Center | HR Service Delivery | HCM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Vertex Energy Inc. | Oil, Gas and Chemicals | 282 | $131M | United States | Salesforce | Salesforce HR Service Center | HR Service Delivery | 2024 |
In 2024 Vertex Energy Inc. implemented Salesforce HR Service Center as part of an HR Service Delivery program, consolidating HR, ITSM, and endpoint management onto the Salesforce platform to streamline onboarding and employee self service in the United States. The rollout included Salesforce HR Service Center alongside IT Service Center and Employee Concierge to provide a unified employee facing service portal and single point of contact for HR and IT inquiries.
Configuration centered on service catalog orchestration, case management, knowledge base enablement, and automated onboarding workflows that coordinate HR and IT tasks. Implementation included Employee Concierge capability to handle guided onboarding and mobile and email self service, and the configuration aligned with HR Service Delivery functional terminology such as case routing, service level orchestration, and automated task assignment for day one readiness.
Integrations deployed as part of the consolidation included HR, IT, and payroll touch points to enable integrated HR IT payroll day one workflows, and endpoint management was brought onto the same platform to support device provisioning and support cases. Operational coverage emphasized cross functional HR and IT processes across United States employees, using the Salesforce platform to centralize ticketing and employee lifecycle events.
Airo Digital Labs is listed as the SI VAR and Cloudaction served as the system integrator for the project, with Cloudaction reporting outcomes including faster onboarding, integrated HR IT payroll day one workflows, and real time self service via mobile and email in the partner case study. Governance was adjusted to centralize HR and IT service governance on the Salesforce platform, standardizing workflows and request handling between HR, IT, and payroll teams.
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Buyer Intent: Companies Evaluating Airo Digital Labs Services
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