AllVoice Poland
AllVoice Poland, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. AllVoice Poland collaboration with software players such as Avaya empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| AllVoice Poland | Avaya | Avaya Call Reporting (ACR) | Call Tracking and Recording | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Polska Agencja Inwestycji i Handlu Poland | Government | 437 | $25M | Poland | Avaya | Avaya Call Reporting (ACR) | Call Tracking and Recording | 2024 |
In 2024, Polska Agencja Inwestycji i Handlu Poland implemented Avaya Call Reporting (ACR) to support its CRM and contact centre operations in Poland, classified under Call Tracking and Recording. The deployment was executed by AllVoice Poland as the systems integrator for the contact centre engagement.
Avaya Call Reporting (ACR) was configured to provide cradle to grave reporting, full call recording, and realtime dashboards. Implemented functional modules included historical and scheduled reporting engines, continuous call recording capture for full-call recording, and realtime monitoring services for supervisor dashboards and queue visibility.
The solution was embedded into the contact centre operational stack and aligned with CRM and contact centre workflows, enabling recorded interactions to be associated with contact records and surfaced to supervisors. Operational coverage targeted the PAIH contact centre in Poland and focused on agent and supervisor workflows for inbound call handling and visibility.
According to the AllVoice Poland case study, the Avaya Call Reporting deployment delivered increased answered-call rates and full-call recording, with realtime dashboards improving visibility into call handling. Governance attention centered on reporting cadence and supervisor access controls to operationalize the new reporting and monitoring capabilities.
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Buyer Intent: Companies Evaluating AllVoice Poland Services
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