Leeds, LS1 5SH,
United Kingdom
Alscient
Alscient, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Alscient collaboration with software players such as Aareon empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Alscient | Aareon | Aareon QL Yuneo | Real Estate Property Management | ERP Services and Operations |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
|
|
Bernicia Group | Construction and Real Estate | 650 | $105M | United Kingdom | Aareon | Aareon QL Yuneo | Real Estate Property Management | 2023 |
In 2023, Bernicia Group implemented Aareon QL Yuneo as its Housing management system to support a move to omni-channel customer service and field service automation across its North East England operations. The deployment positioned Aareon QL Yuneo as the authoritative housing management application for tenant records, work orders, asset registers and rent transaction data, aligning the application to customer service and field operations workflows.
Alscient delivered bi-directional MuleSoft integrations between Aareon QL Yuneo and Salesforce Service Cloud and Salesforce Field Service, orchestrating synchronized tenant, work order, asset and rent transaction data flows. The integration architecture centralized housing data in Aareon QL Yuneo while enabling CRM and field service systems to consume and update records, supporting shared case handling and repairs workflows.
Operational scope covered customer service teams and field operatives, with the implementation explicitly connecting CRM case management and field service orchestration. Governance and rollout focused on process alignment for omni-channel contact handling and automated field work order processing, with Alscient responsible for the integration delivery.
The integration reduced manual re-keying and improved end-to-end repairs and case handling by linking Aareon QL Yuneo to Salesforce Service Cloud and Field Service, enabling continuous data exchange between housing management and CRM/field service functions.
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Buyer Intent: Companies Evaluating Alscient Services
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