Amplix
1500 Providence Highway, Unit 26,
Norwood, 02062, MA,
United States
Norwood, 02062, MA,
United States
1 800-764-5010
Professional Services
Amplix
List of Software Implementations where Amplix is Reseller or System Integrator
Amplix, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Amplix collaboration with software players such as Five9 empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Amplix is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Amplix | Five9 | Five9 Engagement Workflow | Customer Engagement | CRM |
| Amplix | Five9 | Five9 Digital Customer Engagement Platform | Customer Engagement | CRM |
| Amplix | Five9 | Five9 GenAI Studio | Generative AI Platforms | AI Development |
List of Software Implementations where Amplix is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Wyndham Hotels & Resorts | Leisure and Hospitality | 2200 | $1.4B | United States | Five9 | Five9 Digital Customer Engagement Platform | Customer Engagement | 2021 |
In 2021 Wyndham Hotels & Resorts deployed the Five9 Digital Customer Engagement Platform as a Customer Engagement solution across its global contact center operations, with headquarters in the United States and implementation delivered by Amplix. The deployment targeted Wyndham’s guest service workflows and was positioned as a customer service and CRM-focused program supporting global operations.
The Five9 Digital Customer Engagement Platform implementation emphasized AI agents and automation capabilities, using Five9 Intelligent CX Platform features to automate routine guest interactions. Configuration work concentrated on conversational AI and automation workflows to handle password resets and booking cancellations, and on orchestration of virtual agents alongside human agent handoffs.
Architecturally the program was delivered as a cloud-based contact center deployment aligned to Customer Engagement functional patterns, providing programmable automation and AI-driven interaction handling across Wyndham’s service channels. The implementation was scoped to Wyndham’s global contact center footprint and designed to operate within enterprise customer service and CRM workflow contexts.
Delivery and governance were executed with Amplix as the deployment partner, with implementation timing estimated from vendor and partner materials. Reported operational outcomes from the program include a 62% automation rate of guest interactions and under 1% abandonment, reflecting the platform’s automated interaction handling for the specified workflows.
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Wyndham Hotels & Resorts | Leisure and Hospitality | 2200 | $1.4B | United States | Five9 | Five9 Engagement Workflow | Customer Engagement | 2024 |
In 2024, Wyndham Hotels & Resorts deployed Five9 Engagement Workflow to modernize its global contact center. The implementation targeted Customer Engagement to automate routine guest interactions and unify agent tools across channels.
The deployment implemented Five9 Engagement Workflow with AI driven routing, workflow automation, and unified agent workflows as primary functional capabilities. The configuration included automated self service flows and a specific automation pathway for password resets, enabling conversational and programmatic handling of high volume requests.
Integrations were explicitly built to Salesforce and Wyndham loyalty systems to surface guest context and loyalty data in the Five9 agent workspace. Amplix led the implementation and rollout, operationalizing the engagement workflow across Wyndham’s contact center footprint and aligning care, loyalty, and guest service touchpoints.
Amplix reports measurable operational outcomes from the deployment, including 62 percent of guest interactions automated, less than one percent abandonment, and approximately 40,000 monthly password resets handled by AI. Governance and process changes centered on centralized engagement workflows and unified agent tooling to ensure consistent routing and automated escalation paths.
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Wyndham Hotels & Resorts | Leisure and Hospitality | 2200 | $1.4B | United States | Five9 | Five9 GenAI Studio | Generative AI Platforms | 2021 |
In 2021, Wyndham Hotels & Resorts deployed Five9 GenAI Studio to enable AI agents and automation across guest- and franchisee-facing contact center processes. Wyndham Hotels & Resorts adopted Five9 GenAI Studio as a Generative AI Platforms solution to centralize contact center intelligence for contact center and customer service operations, with implementation work delivered by Amplix.
The implementation focused on Five9 AI capabilities, specifically AI Summaries and Agent Assist functions powered by Five9 GenAI Studio, to automate routine conversational workflows and agent support. Configuration included conversational automation rules, automated response generation for repetitive inquiries, and scripted automation for password resets and self-service flows.
Operational coverage targeted guest- and franchisee-facing processes in contact center and customer service channels, with outcomes reported for North America and at a global franchise support level. The deployment automated more than 40,000 monthly password resets and achieved a 62% automation rate for targeted interactions, reflecting the scope of automated workflows under the Five9 GenAI Studio implementation.
Governance and operationalization were managed as a contact center program with Amplix supporting configuration, testing, and operational handover to contact center operations and service governance teams. Training and process alignment emphasized AI-assisted agent workflows and escalation rules, embedding Five9 GenAI Studio capabilities into existing customer service procedures.
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IT Decision Makers and Key Stakeholders at Amplix
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Buyer Intent: Companies Evaluating Amplix Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Amplix software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Amplix System Integrator / VAR Profile
Amplix is a system integrator and technology consulting firm headquartered in Norwood, United States, with approximately 200 employees and annual revenues of $30M.
Amplix implements and supports enterprise applications across markets such as CRM and AI Development.
APPS RUN THE WORLD tracks 3 verified Amplix software implementations across industries and regions, including: Wyndham Hotels & Resorts where Amplix implemented Five9 Digital Customer Engagement Platform, Wyndham Hotels & Resorts where Amplix implemented Five9 Engagement Workflow, and Wyndham Hotels & Resorts where Amplix implemented Five9 GenAI Studio.
Amplix has a strategic VAR/SI partnership with Five9, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Amplix partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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