ANBIZ
ANBIZ
List of Software Implementations where ANBIZ is Reseller or System Integrator
ANBIZ, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. ANBIZ collaboration with software players such as ORLIG empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
ANBIZ is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| ANBIZ | ORLIG | ORLIG CRM | CRM | CRM |
List of Software Implementations where ANBIZ is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Astro Malaysia Holdings Berhad | Consumer Packaged Goods | 5000 | $1.0B | Malaysia | ORLIG | ORLIG CRM | CRM | 2018 |
In 2018, Astro Malaysia Holdings Berhad deployed ORLIG CRM as a CRM application to modernise its contact centre and raise agent performance and KPIs. The engagement explicitly incorporated a gamification program within ORLIG CRM to increase agent engagement and was executed with ANBIZ as the implementation and consulting partner.
The implementation configured ORLIG CRM around contact centre capabilities, including a gamified performance module, agent dashboards, KPI tracking, case management and workflow automation to support day to day customer service operations. Configuration emphasized embedding performance metrics and game mechanics into agent workflows so that CRM transactions and scorecards were visible at the agent desktop.
ANBIZ handled system configuration, training and go live support while integrating ORLIG CRM with the contact centre agent desktop and telephony interfaces to centralize customer records and real time performance data. Operational coverage focused on Astro Malaysia Holdings Berhad contact centre and customer service teams in Malaysia, aligning CRM case routing and escalation with agent performance monitoring.
Governance was structured around KPI reporting and the gamification program, with leaderboards and performance thresholds used to drive operational cadence and coaching. The stated outcome of the ORLIG CRM engagement was improved agent performance and uplifted KPIs through gamified CRM driven contact centre usage.
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Bank Rakyat | Banking and Financial Services | 3022 | $1.4B | Malaysia | ORLIG | ORLIG CRM | CRM | 2016 |
In 2016, Bank Rakyat implemented ORLIG CRM to evolve from a helpdesk deployment into a bank wide customer experience operation in Malaysia. The ORLIG CRM implementation was delivered with ANBIZ as the advising partner according to partner testimonials, and scope references indicate bank wide CRM and CX modules were provisioned.
The deployment centralized contact handling and service workflows inside ORLIG CRM, consolidating customer records, case management, interaction logging, and operational dashboards into a single CRM platform. Configuration and automation focused on standardized case routing and service level workflows, supporting consistent contact handling and improved cross channel visibility.
Rollout extended across customer service, contact center and branch operations in Malaysia, establishing a bank wide CRM and CX operating model. Governance emphasized standardized contact handling processes and role based access to support visibility and operational control, and the program explicitly delivered improved contact handling and visibility across channels in Malaysia as recorded in implementation notes.
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Macrokiosk | Communications | 250 | $30M | Malaysia | ORLIG | ORLIG CRM | CRM | 2019 |
In 2019 Macrokiosk implemented ORLIG CRM, a CRM application, to support customer service and operational support functions in Malaysia. The deployment targeted Macrokiosk customer service and operations teams and is documented in vendor and partner references describing the ORLIG CRM engagement.
ORLIG CRM was configured with CRM and contact centre oriented capabilities, according to testimonial materials. Those partner and vendor statements imply use of the CRM contact centre module with configuration for case management, contact routing, and KPI dashboards, aligning application functionality with customer service workflows and operational support processes.
The implementation engagement is referenced on ORLIG and partner pages with ANBIZ involvement, indicating ANBIZ acted as the systems integrator on the engagement. Documentation on partner sites frames the work as an enterprise CRM deployment for customer service and operations in Malaysia, rather than specifying additional third party integrations.
Vendor and partner testimonials specifically report improvements in performance and KPI tracking following the ORLIG CRM rollout, positioning ORLIG CRM as the platform for Macrokiosk CRM driven customer service and operational support initiatives.
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IT Decision Makers and Key Stakeholders at ANBIZ
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Buyer Intent: Companies Evaluating ANBIZ Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating ANBIZ software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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ANBIZ System Integrator / VAR Profile
ANBIZ is a system integrator and technology consulting firm headquartered in Subang Jaya, Malaysia, with approximately 50 employees and annual revenues of $5M.
ANBIZ implements and supports enterprise applications across markets such as CRM.
APPS RUN THE WORLD tracks 3 verified ANBIZ software implementations across industries and regions, including: Astro Malaysia Holdings Berhad where ANBIZ implemented ORLIG CRM, Bank Rakyat where ANBIZ implemented ORLIG CRM, and Macrokiosk where ANBIZ implemented ORLIG CRM.
ANBIZ has a strategic VAR/SI partnership with ORLIG, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing ANBIZ partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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