List of ORLIG CRM Customers
Subang Jaya, 47500,
Malaysia
Since 2010, our global team of researchers has been studying ORLIG CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ORLIG CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ORLIG CRM for CRM include: Bank Rakyat, a Malaysia based Banking and Financial Services organisation with 3022 employees and revenues of $1.41 billion, Astro Malaysia Holdings Berhad, a Malaysia based Consumer Packaged Goods organisation with 5000 employees and revenues of $1.00 billion, Macrokiosk, a Malaysia based Communications organisation with 250 employees and revenues of $30.0 million and many others.
Contact us if you need a completed and verified list of companies using ORLIG CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ORLIG CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Astro Malaysia Holdings Berhad | Consumer Packaged Goods | 5000 | $1.0B | Malaysia | ORLIG | ORLIG CRM | CRM | 2018 | ANBIZ |
In 2018, Astro Malaysia Holdings Berhad deployed ORLIG CRM as a CRM application to modernise its contact centre and raise agent performance and KPIs. The engagement explicitly incorporated a gamification program within ORLIG CRM to increase agent engagement and was executed with ANBIZ as the implementation and consulting partner.
The implementation configured ORLIG CRM around contact centre capabilities, including a gamified performance module, agent dashboards, KPI tracking, case management and workflow automation to support day to day customer service operations. Configuration emphasized embedding performance metrics and game mechanics into agent workflows so that CRM transactions and scorecards were visible at the agent desktop.
ANBIZ handled system configuration, training and go live support while integrating ORLIG CRM with the contact centre agent desktop and telephony interfaces to centralize customer records and real time performance data. Operational coverage focused on Astro Malaysia Holdings Berhad contact centre and customer service teams in Malaysia, aligning CRM case routing and escalation with agent performance monitoring.
Governance was structured around KPI reporting and the gamification program, with leaderboards and performance thresholds used to drive operational cadence and coaching. The stated outcome of the ORLIG CRM engagement was improved agent performance and uplifted KPIs through gamified CRM driven contact centre usage.
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Bank Rakyat | Banking and Financial Services | 3022 | $1.4B | Malaysia | ORLIG | ORLIG CRM | CRM | 2016 | ANBIZ |
In 2016, Bank Rakyat implemented ORLIG CRM to evolve from a helpdesk deployment into a bank wide customer experience operation in Malaysia. The ORLIG CRM implementation was delivered with ANBIZ as the advising partner according to partner testimonials, and scope references indicate bank wide CRM and CX modules were provisioned.
The deployment centralized contact handling and service workflows inside ORLIG CRM, consolidating customer records, case management, interaction logging, and operational dashboards into a single CRM platform. Configuration and automation focused on standardized case routing and service level workflows, supporting consistent contact handling and improved cross channel visibility.
Rollout extended across customer service, contact center and branch operations in Malaysia, establishing a bank wide CRM and CX operating model. Governance emphasized standardized contact handling processes and role based access to support visibility and operational control, and the program explicitly delivered improved contact handling and visibility across channels in Malaysia as recorded in implementation notes.
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Macrokiosk | Communications | 250 | $30M | Malaysia | ORLIG | ORLIG CRM | CRM | 2019 | ANBIZ |
In 2019 Macrokiosk implemented ORLIG CRM, a CRM application, to support customer service and operational support functions in Malaysia. The deployment targeted Macrokiosk customer service and operations teams and is documented in vendor and partner references describing the ORLIG CRM engagement.
ORLIG CRM was configured with CRM and contact centre oriented capabilities, according to testimonial materials. Those partner and vendor statements imply use of the CRM contact centre module with configuration for case management, contact routing, and KPI dashboards, aligning application functionality with customer service workflows and operational support processes.
The implementation engagement is referenced on ORLIG and partner pages with ANBIZ involvement, indicating ANBIZ acted as the systems integrator on the engagement. Documentation on partner sites frames the work as an enterprise CRM deployment for customer service and operations in Malaysia, rather than specifying additional third party integrations.
Vendor and partner testimonials specifically report improvements in performance and KPI tracking following the ORLIG CRM rollout, positioning ORLIG CRM as the platform for Macrokiosk CRM driven customer service and operational support initiatives.
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Buyer Intent: Companies Evaluating ORLIG CRM
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