Warsaw, 02-972,
Poland
Asseco South Eastern Europe
Asseco South Eastern Europe, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Asseco South Eastern Europe collaboration with software players such as Asseco Group empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Asseco South Eastern Europe | Asseco Group | Asseco Live Platform | Call Center,Customer Experience,Customer Analytics,Customer Support | CRM |
| Asseco South Eastern Europe | Asseco Group | Asseco PUB 2000 Core System | Core Banking | ERP Services and Operations |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Ziraat Bank Montenegro | Banking and Financial Services | 120 | $7M | Montenegro | Asseco Group | Asseco PUB 2000 Core System | Core Banking | 2015 | In 2015, Ziraat Bank Montenegro deployed the Asseco PUB 2000 Core System. Apps Category: Asseco South Eastern Europe implemented the ASEBA PUB 2000 core banking solution for Ziraat Bank Montenegro's new subsidiary, configuring the Asseco PUB 2000 Core System to support retail and corporate banking operations and to ensure local regulatory compliance. The implementation was completed in under three months and the bank began operations in July 2015, delivering rapid time-to-market for the new Montenegro entity. The deployment delivered full core functionality for deposits, payments and loans as part of the Asseco PUB 2000 Core System configuration, covering front-to-back processing for retail and corporate business functions. Implementation and rollout were executed by Asseco South Eastern Europe within the Asseco Group product family, with a condensed project timeline and a July 2015 go-live that prioritized core account, transaction and lending capabilities for immediate operational readiness. | |
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NLB Banka Montenegro | Banking and Financial Services | 400 | $61M | Montenegro | Asseco Group | Asseco PUB 2000 Core System | Core Banking | 2020 | In 2020, NLB Banka Montenegro implemented Asseco PUB 2000 Core System. The bank engaged Asseco South Eastern Europe to migrate its card operations and upgrade its acquiring network, concentrating on card processing, authorization throughput, and acquiring switch capabilities. The implementation centered on Asseco's CMS Card Management System as a modular component of the Asseco PUB 2000 Core System, with configuration work covering card issuance and lifecycle management, authorization routing, and 3D security authentication. Processor integration and acquiring switch configuration were executed to support expanded ATM and merchant acquiring connectivity. Operational integration tied the CMS to the bank's acquiring network and payment processors, improving processing speed and enabling enhanced 3D security across card transactions. The scope of the rollout included card operations, ATM and acquiring operations, and payments processing, impacting operations, payments, and risk management functions within the bank. Governance and rollout were coordinated between NLB Banka Montenegro and Asseco South Eastern Europe, with phased cutover, testing, and operational handover to update procedures for card operations and acquiring settlement. The migration and processor integration improved processing speed, enabled enhanced 3D security and supported an enlarged ATM/acquiring network to increase operational efficiency and revenue. | |
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Halkbank North Macedonia | Banking and Financial Services | 975 | $235M | Macedonia | Asseco Group | Asseco Live Platform | Call Center,Customer Experience,Customer Analytics,Customer Support | 2022 | In 2022, Halkbank AD Skopje implemented Asseco Live Platform as a contact center/CRM to centralize customer care operations across North Macedonia. The deployment positioned Asseco Live Platform as the primary contact center and CRM application supporting frontline customer engagement and collections workflows. The Asseco Live Platform implementation encompassed voice, email, SMS, campaign management, ticketing and collection workflow modules, configured to support agent routing, case lifecycle tracking and campaign orchestration. The implementation included configuration of workflow automation and ticket escalation rules within Asseco Live Platform to standardize handling of inbound and outbound customer interactions. Integration work included Active Directory integration for user authentication and role-based access, and the project was executed in collaboration with vendor Asseco Group and system integrator Asseco South Eastern Europe. Operational coverage focused on the bank s contact center and collections teams, consolidating channels into a single contact center/CRM platform for customer service and recovery business functions. Governance and rollout were conducted jointly with Asseco South Eastern Europe, with phased adoption across agent groups and reporting functions instrumented inside Asseco Live Platform. The bank reported increased agent efficiency, faster ticket handling and improved reporting within months of the Live rollout. | |
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Banking and Financial Services | 200 | $30M | Croatia | Asseco Group | Asseco Live Platform | Call Center,Customer Experience,Customer Analytics,Customer Support | 2022 |
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Buyer Intent: Companies Evaluating Asseco South Eastern Europe Services
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