Leatherhead, KT23 3PB,
United Kingdom
Assembly Managed Services
Assembly Managed Services, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Assembly Managed Services collaboration with software players such as GoTo (formerly LogMeIn) empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Assembly Managed Services | GoTo (formerly LogMeIn) | GoTo Connect CX | Customer Experience | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
|
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Henley Investment Management | Banking and Financial Services | 28 | $12M | United Kingdom | GoTo (formerly LogMeIn) | GoTo Connect CX | Customer Experience | 2021 |
In 2021, Henley Investment Management implemented GoTo Connect CX for Customer Experience to consolidate corporate telephony across its international operations. The deployment consolidated UK and US VoIP telephony into a single global cloud phone system, centralizing administration across operations in the United Kingdom and US and simplifying day to day management of voice services.
The implementation configured core Customer Experience capabilities of GoTo Connect CX including cloud VoIP telephony, centralized administration and user provisioning, softphone functionality and the GoTo mobile app for on the go connectivity. Standard telephony workflows such as call routing, voicemail and administrator control planes were established to support hybrid work patterns and mobile-first employee access.
The deployment was delivered with support from Assembly Managed Services, which provided implementation assistance and operational handover to Henley staff. Operational scope covered the firm s UK and US offices, with governance focused on centralized telephony administration to reduce decentralised management overhead and streamline vendor interactions.
Henley reported halving telephony costs following the consolidation, and the use of the GoTo mobile app improved employee mobility and business continuity by enabling employees to maintain voice connectivity off network. The narrative links Henley Investment Management, GoTo Connect CX and the Customer Experience category to corporate voice consolidation and centralized communications administration.
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Buyer Intent: Companies Evaluating Assembly Managed Services Services
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