Avaya
350 Mt. Kemble Avenue,
Morristown, 7960, NJ,
United States
Morristown, 7960, NJ,
United States
1 866-282-9267
Professional Services
Avaya
List of Software Implementations where Avaya is Reseller or System Integrator
Avaya, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Avaya collaboration with software players such as Avaya empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Avaya is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
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| Avaya | Avaya | Avaya Aura | Collaboration | Collaboration |
| Avaya | Avaya | Avaya Call Management System | Call Center | CRM |
| Avaya | SAP | SAP SuccessFactors Employee Central | Core HR | HCM |
| Avaya | SAP | SAP SuccessFactors Learning | Learning and Development | HCM |
| Avaya | SAP | SAP SuccessFactors Onboarding | Onboarding | HCM |
| Avaya | SAP | SAP SuccessFactors Recruiting | Recruiting,Applicant Tracking System | HCM |
| Avaya | Temenos | Temenos T24 | Core Banking | ERP Services and Operations |
| Avaya | Vocalcom | Vocalcom Hermes360 | Call Center | CRM |
| Avaya | Avaya | Avaya Operational Analyst | Analytics and BI | Analytics and BI |
| Avaya | Avaya | Avaya Callback Assist | Call Center | CRM |
| Avaya | Avaya | Avaya Intuity | PBX, VoiP and Phone Systems | Collaboration |
List of Software Implementations where Avaya is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Central Europe Bpo Poland | Professional Services | 100 | $5M | Poland | Avaya | Avaya Operational Analyst | Analytics and BI | 2005 |
In 2005 Central Europe Bpo Poland engaged Avaya-Tenovis to deploy a full IP contact-center solution in Wrocław that included Avaya Communication Manager, Call Management System and Avaya Operational Analyst. Avaya Operational Analyst, classified in Analytics and BI, was implemented to provide both real-time and historical reporting across multiple sites supporting outsourced contact-center operations.
The deployment architecture centered on Avaya Communication Manager for session control and the Call Management System for call detail capture, with Avaya Operational Analyst delivering operational reporting, trending and monitoring capabilities. Functional configuration focused on real-time monitoring, historical performance reports and standardized reporting formats to support multi-client operations and consistent operational metrics.
The implementation supported contact-center and CRM outsourcing operations for client accounts in Poland, Germany, the UK and the US, with Wrocław serving as the primary deployment site. Avaya-Tenovis led the rollout and established standardized operational monitoring and reporting governance, which delivered improved routing, standardized reporting and ongoing operational monitoring for the customer.
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Marriott International | Leisure and Hospitality | 418000 | $25.1B | United States | Avaya | Avaya Aura | Collaboration | 2015 |
In 2015, Marriott International deployed Avaya Aura as its enterprise communications platform in a hybrid configuration, categorized under Collaboration. Avaya served as the system integrator for the engagement and led design and implementation activities across the hybrid topology.
The deployment centered on Avaya Aura core components, including session managers and call control, media server functionality, and unified communications and contact center capabilities consistent with the Collaboration category. Configuration work focused on user provisioning, role based access controls, session routing rules, and high availability within a split on premises and cloud hosted footprint.
Operational scope targeted enterprise communications for Marriott International, encompassing centralized telephony operations and contact center routing for hospitality services. Governance was established around centralized administration, staged rollouts to business units and properties, and vendor led operational handover with Avaya guiding run book and support coverage.
The Avaya Aura implementation was architected to support standard Collaboration workflows such as voice and multimedia session management, presence and mobility, and contact center routing, delivered through a hybrid deployment model managed by Avaya for Marriott International.
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Morgan Stanley | Banking and Financial Services | 80000 | $61.8B | United States | Avaya | Avaya Aura | Collaboration | 2015 |
In 2015, Morgan Stanley implemented Avaya Aura to deliver enterprise-grade unified communications. Avaya Aura was deployed as the primary Collaboration platform and the implementation was led by Avaya, provisioning services to support Morgan Stanley’s corporate and client-facing communications for an 80,000 person workforce.
The Avaya Aura deployment emphasized core Collaboration capabilities including session management, presence, telephony call control, conferencing, and unified messaging consistent with large-scale contact center and desktop telephony workflows. Architecture centered on centralized Avaya Aura control and session services, SIP trunking and enterprise telephony integration, and support for softphone and desktop client connectivity. Operational governance focused on centralized administration, standard call routing and provisioning policies, and role-based communications controls to align communications workflows across corporate and client interaction functions.
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Insurance | 66300 | $75.4B | United States | Avaya | Avaya Aura | Collaboration | 2015 |
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Professional Services | 3800 | $1.4B | United States | Avaya | Avaya Callback Assist | Call Center | 2018 |
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Leisure and Hospitality | 6800 | $3.0B | United States | Avaya | Avaya Operational Analyst | Analytics and BI | 2003 |
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Leisure and Hospitality | 6800 | $3.0B | United States | Avaya | Avaya Intuity | PBX, VoiP and Phone Systems | 2009 |
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IT Decision Makers and Key Stakeholders at Avaya
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Buyer Intent: Companies Evaluating Avaya Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Avaya software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Avaya professional services include:
- Docupath AI, a United Arab Emirates based Professional Services organization with 15 Employees
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||
Avaya System Integrator / VAR Profile
Avaya is a system integrator and technology consulting firm headquartered in Morristown, United States, with approximately 8063 employees and annual revenues of $3.1B.
Avaya implements and supports enterprise applications across markets such as Analytics and BI, Collaboration and CRM.
APPS RUN THE WORLD tracks 7 verified Avaya software implementations across industries and regions, including: Central Europe Bpo Poland where Avaya implemented Avaya Operational Analyst, Marriott International where Avaya implemented Avaya Aura, and Morgan Stanley where Avaya implemented Avaya Aura.
Avaya has a strategic VAR/SI partnership with Avaya, backed by verified deployments.
Over the last few months, we recorded 1 evaluations related to Avaya's services, including Docupath AI.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Avaya partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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