Sydney, 2000, NSW,
Australia
Barhead Solutions
Barhead Solutions, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Barhead Solutions collaboration with software players such as Microsoft empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
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| Barhead Solutions | Microsoft | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP Financial Management |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Wesley Mission | Non Profit | 2251 | $181M | Australia | Microsoft | Microsoft Dynamics 365 Sales | Sales Automation,Sales Engagement | 2018 | In 2018 Wesley Mission implemented Microsoft Dynamics 365 Sales to establish a centralized Sales Automation,Sales Engagement capability across the organization. Barhead Solutions supported the deployment and the application was positioned to manage stakeholder engagement and donor relationship workflows for Wesley Mission teams in New South Wales, Australia. The implementation focused on core Sales Automation,Sales Engagement functionality, including stakeholder and contact management, activity logging for engagement and outreach, opportunity tracking, and configurable reporting templates. The CRM was configured to enable business process automation and standardized process flows, with explicit emphasis on developing reusable report templates and automated workflows to support repeatable engagement processes. Operational ownership and day to day administration were provisioned through a dedicated Applications Engineer CRM role at Wesley Mission, who acted as Microsoft Dynamics 365 Sales administrator and subject matter expert. Duties included user registrations and access permissions, maintaining data integrity within Microsoft Dynamics 365 Sales, providing proactive support to internal teams, and delivering regular and ad hoc reporting and insights into stakeholder engagement activities. Governance and rollout centered on close collaboration between IS Operations and business units to drive adoption and utilization, and to evolve the CRM into expanded business process automation. Barhead Solutions remained the implementation partner while the Wesley Mission CRM team retained long term operational stewardship and SME governance over configurations and reporting standards. | |
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Wesley Mission | Non Profit | 2251 | $181M | Australia | Microsoft | Microsoft Dynamics 365 Customer Engagement | Customer Engagement | 2018 | In 2018, Wesley Mission implemented Microsoft Dynamics 365 Customer Engagement with Barhead Solutions and appointed an Applications Engineer as the CRM administrator and subject matter expert. The deployment established Microsoft Dynamics 365 Customer Engagement as the organization wide Customer Engagement platform, with explicit focus on managing stakeholder relationships and engagement activities across Wesley New South Wales, Australia and multiple internal divisions. The implementation prioritized contact and stakeholder relationship management, engagement activity tracking, standardized report templates, and progressive business process automation. Configuration work included user registrations and access permission schemes, data integrity controls, and the creation of regular and ad hoc reporting and insights for multiple levels of the organization. Operational execution involved close collaboration between the Applications Engineer, IS Operations and business units to align CRM processes with operational workflows and reporting needs. The CRM supported internal teams in identifying opportunities, managing key stakeholder relationships, and delivering proactive support for divisional CRM requirements. Governance centered on standardized processes and report templates, ongoing administration of the Microsoft Dynamics 365 Customer Engagement instance, and a roadmap driven by the CRM subject matter expert to evolve capability into broader business process automation. The setup emphasized centralized administration, data governance, and SME led adoption activities rather than specification of measurable business outcomes. |
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Buyer Intent: Companies Evaluating Barhead Solutions Services
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