Bracknell, RG12 1LP,
United Kingdom
BPI OnDemand
BPI OnDemand, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. BPI OnDemand collaboration with software players such as Oracle empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| BPI OnDemand | Oracle | Oracle CRM On Demand | CRM | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
|
|
Trinity Maxwell Limited | Communications | 30 | $3M | United Kingdom | Oracle | Oracle CRM On Demand | CRM | 2017 |
In 2017, Trinity Maxwell Limited implemented Oracle CRM On Demand, Enterprise Edition to consolidate customer service operations and create a single record of customer engagements. The deployment was led by Oracle Platinum Partner BPI OnDemand, and targeted core CRM functions to support service teams within the UK communications business.
The implementation emphasized a unified customer profile and service engagement tracking, standard case management workflows, and configurable routing and escalation to streamline front-line support. Oracle CRM On Demand was configured to provide a centralized service console and activity history so customer service agents could manage incidents and follow-ups from a single platform.
BPI OnDemand guided the partner-led rollout and governance, aligning service processes and ownership with customer service leadership and embedding CRM operational controls for case lifecycle and escalation. CEO Nigel Waddell reported that the unified platform and partner implementation helped Trinity Maxwell maintain customer churn at less than 5%, demonstrating a measured operational outcome tied to the CRM deployment.
|
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Buyer Intent: Companies Evaluating BPI OnDemand Services
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||