Britannic Technologies
Merrow Business Park Guildford,
Surrey, GU4 7WA,
United Kingdom
Surrey, GU4 7WA,
United Kingdom
44 14 8324-2526
Professional Services
Britannic Technologies
List of Software Implementations where Britannic Technologies is Reseller or System Integrator
Britannic Technologies, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Britannic Technologies collaboration with software players such as Mitel empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Britannic Technologies is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Britannic Technologies | Mitel | Mitel MiContact Center Enterprise | Call Center | CRM |
| Britannic Technologies | Mitel | Mitel Workforce Optimization | Workforce Management | HCM |
| Britannic Technologies | Mitel | Mitel MiTeam Meetings | Collaboration | Collaboration |
List of Software Implementations where Britannic Technologies is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|
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Markerstudy | Insurance | 1423 | $150M | United Kingdom | Mitel | Mitel MiContact Center Enterprise | Call Center | 2015 | In 2015 Markerstudy deployed Mitel MiContact Center Enterprise as its Call Center platform to standardize group telephony across the organization. The implementation targeted consolidation of multiple telephony estates including Mitel, Nortel, and Avaya into a unified Call Center platform supporting more than 3000 employees and centralized telephony operations. The deployment leveraged the Mitel MiContact Center Enterprise application suite, implementing modules IQ, CCM, YSE, WFS, IVR, and CCC, with integrated voice recording via redbox and call logging via Oak. The on‑premises architecture included a hosted cluster of 12 Mitel controllers made up of eight vMCD virtual controller instances and four ISS servers, and incorporated an older Mitel cluster of seven 3300s during the consolidation work. Operational responsibilities covered user administration, moves adds and changes, creation and management of queues and reporting, routing configuration, training and process consulting, out of hours support, Next Generation Network management, and comprehensive site and system documentation. The Call Center implementation impacted contact center operations, supplier relationships, and broader IT operational areas, with the application used to consult with business areas on routing, training, and process improvements. Markerstudy executed phased migrations with 1000 users moved in 2014 onto the hosted cluster, a further 1250 users transitioned from the older Mitel 3300 cluster in Q2 of 2014, and an additional 750 users migrated from other older platforms in Q3 and Q4 of 2015, coordinated with SI Britannic Technologies. Governance and rollout were managed by a small engineering team that expanded to four engineers, with formalized assessment and onboarding processes for acquired companies and ongoing supplier engagement for NGN and platform management. | |
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Markerstudy | Insurance | 1423 | $150M | United Kingdom | Mitel | Mitel Workforce Optimization | Workforce Management | 2015 | In 2015 Markerstudy implemented Mitel Workforce Optimization to support a Workforce Management program standardizing group telephony across the organisation. The 2015 deployment was positioned against a multi-platform estate as Mitel became the primary business telephony system and consolidation activity continued across the group of more than 3000 employees. The deployment architecture included a hosted Mitel controller cluster composed of 12 controllers, using eight vMCD instances and four ISS servers, supporting phased user migrations. Prior migration waves reported in 2014 moved 1000 users onto the cluster and Q2 2014 consolidated a further 1250 users from an old Mitel cluster of seven 3300s, with Q3 and Q4 of 2015 migrating an additional 750 users from other telephony platforms. Markerstudy implemented the Mitel Workforce Optimization application alongside the broader Mitel application suite, operationalising IQ, CCM, YSE, WFS, IVR, and CCC capabilities for contact routing, workforce scheduling, and operational monitoring. Voice recording was managed via Redbox and call logging via Oak, while daily operational responsibilities included user administration, moves adds and changes, queue creation and reporting, and consulting with business areas on training process and routing improvements. Britannic Technologies supported the implementation as the systems integrator, and operational governance was structured around a small engineering team that scaled from two to four engineers. The programme covered supplier relationships, out of hours support, NGN management and site and system documentation, and it routinely assimilated telephony assets from acquisitions as part of the ongoing migration to Mitel Workforce Optimization and the Workforce Management environment. | |
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North Hertfordshire District Council | Government | 500 | $50M | United Kingdom | Mitel | Mitel MiTeam Meetings | Collaboration | 2019 | In 2019, North Hertfordshire District Council implemented Mitel MiTeam Meetings in a Collaboration deployment delivered by Britannic Technologies. Britannic Technologies delivered a Mitel unified communications platform that included MiVoice and MiContact Center with CloudLink enabled connectivity to support a customer-service and contact-centre use case. The Mitel MiTeam Meetings deployment was configured to provide conferencing, presence, chat and persistent team spaces aligned with contact-centre workflows. Configuration emphasized integration with MiVoice telephony and MiContact Center routing, enabling presence-aware call handling, meeting initiation from the agent desktop and tighter coordination between synchronous collaboration and queued interactions. Operational scope focused on customer services and contact-centre staff, extending secure home-agent connectivity and virtual meeting capability to remote workers across the council in the United Kingdom. Rollout activities included user provisioning, presence configuration and meeting template standardization within the CloudLink-enabled architecture to support remote agent connectivity and supervisor interactions. The program was executed to modernize customer services, improve home-agent connectivity and increase management visibility, with improved agent connectivity and reporting cited as outcomes. Governance adjustments accompanied the rollout to formalize presence and meeting policies that support contact-centre supervision and scheduling. | |
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Education | 250 | $15M | United Kingdom | Mitel | Mitel MiTeam Meetings | Collaboration | 2020 |
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IT Decision Makers and Key Stakeholders at Britannic Technologies
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Buyer Intent: Companies Evaluating Britannic Technologies Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Britannic Technologies software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Britannic Technologies System Integrator / VAR Profile
Britannic Technologies is a system integrator and technology consulting firm headquartered in Surrey, United Kingdom, with approximately 100 employees and annual revenues of $12M.
Britannic Technologies implements and supports enterprise applications across markets such as CRM, HCM and Collaboration.
APPS RUN THE WORLD tracks 4 verified Britannic Technologies software implementations across industries and regions, including: Markerstudy where Britannic Technologies implemented Mitel MiContact Center Enterprise, Markerstudy where Britannic Technologies implemented Mitel Workforce Optimization, and North Hertfordshire District Council where Britannic Technologies implemented Mitel MiTeam Meetings.
Britannic Technologies has a strategic VAR/SI partnership with Mitel, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Britannic Technologies partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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