BT Business
81 Newgate Street,
London, EC1A 7AJ,
United Kingdom
London, EC1A 7AJ,
United Kingdom
44 2073 565000
Consumer Packaged Goods
BT Business
List of Software Implementations where BT Business is Reseller or System Integrator
BT Business, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. BT Business collaboration with software players such as BT Group empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
BT Business is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| BT Business | BT Group | BT Cloud Phone | PBX, VoiP and Phone Systems | Collaboration |
List of Software Implementations where BT Business is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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ProPharma United Kingdom | Life Sciences | 250 | $50M | United Kingdom | BT Group | BT Cloud Phone | PBX, VoiP and Phone Systems | 2023 |
In 2023 ProPharma United Kingdom deployed BT Cloud Phone to provide disaster recovery and ensure high-volume contact centre continuity. The BT Cloud Phone deployment aligns with PBX, VoiP and Phone Systems capabilities and supports contact centre and customer service operations in North Yorkshire, handling roughly 700 calls per hour.
BT Business executed the deployment with BT Group as the vendor, and the solution leverages BT Cloud Work which BT's case study notes is provided by RingCentral. Configuration emphasized cloud telephony features typical of PBX, VoiP and Phone Systems, including centralized call routing, queuing and failover to preserve availability during local outages.
Operational scope covers customer service and contact centre teams in North Yorkshire, with governance oriented toward continuity planning and operational readiness for peak hourly call volumes. According to the case study the implementation improved call routing and business continuity, enabling sustained contact centre operations under high inbound load.
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Scottish Building Society United Kingdom | Banking and Financial Services | 101 | $19M | United Kingdom | BT Group | BT Cloud Phone | PBX, VoiP and Phone Systems | 2025 |
In 2025, Scottish Building Society implemented BT Cloud Phone as its cloud telephony solution, recorded under the PBX, VoiP and Phone Systems category, to provision voice services for hybrid working. The deployment was delivered through BT Business and used BT Cloud Work provided by RingCentral to transition voice services off an analogue PSTN setup and to strengthen member-facing customer service operations.
The BT Cloud Phone implementation applied standard cloud PBX capabilities including multi-tenant cloud-hosted call routing, auto attendant and hunt group configurations, call queues and voicemail, and soft client support for remote and mobile agents. Configuration focused on enabling hybrid endpoints and presence-aware routing consistent with PBX, VoiP and Phone Systems functional workflows, with cloud telephony functionality centralized through BT Cloud Work and RingCentral infrastructure.
Integrations centered on the cloud telephony stack provided by RingCentral via BT Cloud Work, replacing analogue trunk dependency and routing voice sessions across BT Group network services. Operational coverage prioritized member-facing customer service teams and hybrid employees across Scottish Building Society United Kingdom operations, aligning telephony provisioning with service continuity and quality objectives.
Governance and rollout were coordinated by BT Business with BT Group oversight, using a staged cloud cutover approach to minimize service disruption while enabling hybrid working. Outcomes stated in the case study include improved voice quality and strengthened operational resilience for member-facing customer service following the move to BT Cloud Work and BT Cloud Phone.
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IT Decision Makers and Key Stakeholders at BT Business
| First Name | Last Name | Title | Function | Department | Phone | |
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Buyer Intent: Companies Evaluating BT Business Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating BT Business software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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BT Business System Integrator / VAR Profile
BT Business is a system integrator and technology consulting firm headquartered in London, United Kingdom, with approximately 200 employees and annual revenues of $20M.
BT Business implements and supports enterprise applications across markets such as Collaboration.
APPS RUN THE WORLD tracks 2 verified BT Business software implementations across industries and regions, including: ProPharma United Kingdom where BT Business implemented BT Cloud Phone, and Scottish Building Society United Kingdom where BT Business implemented BT Cloud Phone.
BT Business has a strategic VAR/SI partnership with BT Group, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing BT Business partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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