Capita
2 Kingdom Street First Floor Paddington,
London, W2 6BD,
United Kingdom
London, W2 6BD,
United Kingdom
44 20 7654-2399
Professional Services
Capita
List of Software Implementations where Capita is Reseller or System Integrator
Capita, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Capita collaboration with software players such as SAP, Microsoft and Oracle empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Capita is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
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| Capita | SAP | SAP BW (Business Warehouse) | Data Warehouse | Analytics and BI |
| Capita | SAP | SAP SRM | Supplier Relationship Management | Procurement |
| Capita | Cisco Systems | Cisco VoIP | PBX, VoiP and Phone Systems | Collaboration |
List of Software Implementations where Capita is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Birmingham City Council | Government | 9882 | $2.5B | United Kingdom | SAP | SAP BW (Business Warehouse) | Data Warehouse | 2014 |
In 2014, Birmingham City Council implemented SAP BW (Business Warehouse) as its Data Warehouse platform, with Capita acting as the systems integrator. The engagement centered on deploying SAP BW on HANA to provide centralized BI and reporting for the largest council in Europe, establishing a council wide Data Warehouse foundation supporting CRM, HR and Finance business functions.
The implementation emphasized SAP BW on HANA architecture and object development, including advanced DSO creation, Composite Providers built in HANA Studio, InfoCubes, MultiProviders, and custom data flow design. Development work covered transformations, start routines, end routines, field routines, classes, and BEx and Webi report enhancements, reflecting typical Data Warehouse modeling and reporting capabilities within SAP BW (Business Warehouse).
Operational responsibilities included Hana database maintenance, unloading and loading data, converting table storage types, daily data load monitoring and resolution of failed processes, and debugging ABAP code tied to ETL logic. The landscape also incorporated SAP IQ alongside BusinessObjects for analytics, creation and enhancement of datasources and table views, and ongoing support across CRM, HR and Finance functional areas.
Governance and operational workflows were structured around close liaison with business users and functional consultants for requirements gathering and UAT support, smoke and regression testing of new implementations and upgrades, and SAP BW disaster recovery testing. Day to day BAU support tasks included performance tuning, table statistics and housekeeping, user account management via CMC, and delivering SAP IQ training, which together sustained system stability and user enablement for council analytics.
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Cumbria Police | Government | 1965 | $220M | United Kingdom | Microsoft | Microsoft Dynamics CRM | CRM | 2013 |
In 2013, Cumbria Police implemented Microsoft Dynamics CRM as its CRM. Capita is recorded as the systems integrator or support partner associated with the broader applications estate in the force.
Microsoft Dynamics CRM was deployed to provide standard CRM capabilities consistent with the CRM category, including constituent contact management, case and incident logging, workflow automation and reporting. The implementation of Microsoft Dynamics CRM was positioned to support policing business functions around citizen engagement and case handling while using configurable entity models and workflow orchestration typical of CRM deployments.
The Microsoft Dynamics CRM deployment operates alongside other enterprise applications in the Constabulary landscape, notably Oracle E-Business Suite, Origin, iTrent, MS Project, Blue Light and an in-house data warehouse, with databases for the estate held on-site. The CRM was documented as part of the same application inventory that informed an FOI response detailing the force’s application footprint.
Governance and lifecycle notes from the FOI record indicate that version and detailed upgrade information for some systems were withheld under Section 31(1) Law Enforcement due to security risk. The FOI response dated 2018 stated that no upgrade of Dynamics was planned within the next 12 to 18 months, and contract and support arrangements for other parts of the estate reference Capita for application and database support.
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Cumbria Police | Government | 1965 | $220M | United Kingdom | Microsoft | Microsoft Project Online | Project Portfolio Management | 2013 |
In 2013 Cumbria Police implemented Microsoft Project Online as its Project Portfolio Management solution. The deployment was positioned to provide centralized project planning and portfolio oversight for policing programmes across the force.
Microsoft Project Online was configured to support core project portfolio management capabilities, including project scheduling, resource allocation and baseline and milestone tracking. The implementation emphasized portfolio prioritization and program-level visibility consistent with Project Portfolio Management workflows, and was operated alongside existing IT planning and project governance processes.
The wider application estate recorded in the force response includes Oracle E-Business, Origin, iTrent, Microsoft Dynamics CRM and an in-house Data Warehouse, and governance for application contracts is held by the ICT Department. Capita is listed as the SI/VAR associated with the force, and the public response noted that no upgrade to the Project environment was planned within the referenced 12 to 18 month window.
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Government | 1965 | $220M | United Kingdom | Oracle | Oracle E-Business Suite HRMS | Core HR | 2013 |
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Government | 1965 | $220M | United Kingdom | MHR (formerly MidlandHR) | MHR iTrent Payroll | Payroll | 2013 |
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Government | 1965 | $220M | United Kingdom | Oracle | Oracle E-Business Suite | ERP Financial | 2013 |
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Insurance | 20 | $3M | Ireland | FIS Global | FIS Investment Accounting Manager (formerly InvestOne) | Portfolio and Investment Management | 2016 |
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Government | 2500 | $245M | United Kingdom | SAP | SAP SRM | Supplier Relationship Management | 2013 |
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IT Decision Makers and Key Stakeholders at Capita
| First Name | Last Name | Title | Function | Department | Phone | |
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Buyer Intent: Companies Evaluating Capita Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Capita software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Capita System Integrator / VAR Profile
Capita is a system integrator and technology consulting firm headquartered in London, United Kingdom, with approximately 34500 employees and annual revenues of $3.1B.
Capita implements and supports enterprise applications across markets such as Analytics and BI, CRM, PPM, HCM and ERP Financial Management.
APPS RUN THE WORLD tracks 8 verified Capita software implementations across industries and regions, including: Birmingham City Council where Capita implemented SAP BW (Business Warehouse), Cumbria Police where Capita implemented Microsoft Dynamics CRM, and Cumbria Police where Capita implemented Microsoft Project Online.
Capita has a strategic VAR/SI partnership with SAP, Microsoft, Oracle, MHR (formerly MidlandHR) and FIS Global, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Capita partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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