London, W2 6BD,
United Kingdom
Capita
Capita, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Capita collaboration with software players such as SAP, Oracle and Microsoft empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
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| Capita | SAP | SAP BW (Business Warehouse) | Data Warehouse | Analytics and BI |
| Capita | SAP | SAP SRM | Supplier Relationship Management | Procurement |
| Capita | Cisco Systems | Cisco VoIP | PBX, VoiP and Phone Systems | Collaboration |
| Capita | Oracle | Oracle E-Business Suite | ERP Financial | ERP |
| Capita | Oracle | Oracle E-Business Suite HRMS | Core HR | HCM |
| Capita | MHR (formerly MidlandHR) | MHR iTrent Payroll | Payroll | HCM |
| Capita | Microsoft | Microsoft Project Online | Project Portfolio Management | PPM |
| Capita | Microsoft | Microsoft Dynamics CRM | CRM | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Birmingham City Council | Government | 9882 | $2.5B | United Kingdom | SAP | SAP BW (Business Warehouse) | Data Warehouse | 2014 |
In 2014, Birmingham City Council implemented SAP BW (Business Warehouse) as its Data Warehouse platform, with Capita acting as the systems integrator. The engagement centered on deploying SAP BW on HANA to provide centralized BI and reporting for the largest council in Europe, establishing a council wide Data Warehouse foundation supporting CRM, HR and Finance business functions.
The implementation emphasized SAP BW on HANA architecture and object development, including advanced DSO creation, Composite Providers built in HANA Studio, InfoCubes, MultiProviders, and custom data flow design. Development work covered transformations, start routines, end routines, field routines, classes, and BEx and Webi report enhancements, reflecting typical Data Warehouse modeling and reporting capabilities within SAP BW (Business Warehouse).
Operational responsibilities included Hana database maintenance, unloading and loading data, converting table storage types, daily data load monitoring and resolution of failed processes, and debugging ABAP code tied to ETL logic. The landscape also incorporated SAP IQ alongside BusinessObjects for analytics, creation and enhancement of datasources and table views, and ongoing support across CRM, HR and Finance functional areas.
Governance and operational workflows were structured around close liaison with business users and functional consultants for requirements gathering and UAT support, smoke and regression testing of new implementations and upgrades, and SAP BW disaster recovery testing. Day to day BAU support tasks included performance tuning, table statistics and housekeeping, user account management via CMC, and delivering SAP IQ training, which together sustained system stability and user enablement for council analytics.
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Cumbria Police | Government | 1965 | $220M | United Kingdom | Oracle | Oracle E-Business Suite HRMS | Core HR | 2013 |
In 2013 Cumbria Police implemented Oracle E-Business Suite HRMS as its Core HR application. Oracle E-Business Suite HRMS is the central system for the Constabulary's people management and is positioned to support the People Department's HR business functions across the force.
The implementation is configured to deliver standard Core HR capabilities, including core personnel record management, workforce administration, position and establishment control, and transactional HR workflows for hires, leavers and changes in employee status. The HR estate is operated alongside Origin and a separate payroll system, iTrent, with Oracle E-Business Suite HRMS providing the primary HR data model for the organization.
The underlying Oracle databases are hosted on-site and run the Oracle E-Business Suite along with Origin and bespoke policing applications. Operational stewardship is split between the People Department for HR ownership and the ICT Department for infrastructure, contract and license management. The force maintains two in-house DBAs and procures through public frameworks including CCS, ESPO and YPO.
Capita is the named support partner for Oracle applications and for databases, with application support noted as applying to the Origin module. Support and database contracts are described as three year arrangements in the force response. Specific version details and financial contract values were withheld as commercially confidential or exempt under S31 law enforcement provisions, and Cumbria Constabulary does not use off-shore partners for these services.
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Cumbria Police | Government | 1965 | $220M | United Kingdom | Microsoft | Microsoft Project Online | Project Portfolio Management | 2013 |
In 2013 Cumbria Police implemented Microsoft Project Online as its Project Portfolio Management solution. The deployment was positioned to provide centralized project planning and portfolio oversight for policing programmes across the force.
Microsoft Project Online was configured to support core project portfolio management capabilities, including project scheduling, resource allocation and baseline and milestone tracking. The implementation emphasized portfolio prioritization and program-level visibility consistent with Project Portfolio Management workflows, and was operated alongside existing IT planning and project governance processes.
The wider application estate recorded in the force response includes Oracle E-Business, Origin, iTrent, Microsoft Dynamics CRM and an in-house Data Warehouse, and governance for application contracts is held by the ICT Department. Capita is listed as the SI/VAR associated with the force, and the public response noted that no upgrade to the Project environment was planned within the referenced 12 to 18 month window.
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Government | 1965 | $220M | United Kingdom | MHR (formerly MidlandHR) | MHR iTrent Payroll | Payroll | 2013 |
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Government | 1965 | $220M | United Kingdom | Oracle | Oracle E-Business Suite | ERP Financial | 2013 |
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Government | 1965 | $220M | United Kingdom | Microsoft | Microsoft Dynamics CRM | CRM | 2013 |
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Insurance | 20 | $3M | Ireland | FIS Global | FIS Investment Accounting Manager (formerly InvestOne) | Portfolio and Investment Management | 2016 |
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Government | 3000 | $268M | United Kingdom | SAP | SAP SRM | Supplier Relationship Management | 2013 |
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