Capita
2 Kingdom Street First Floor Paddington,
London, W2 6BD,
United Kingdom
London, W2 6BD,
United Kingdom
44 20 7654-2399
Professional Services
Capita
List of Software Implementations where Capita is Reseller or System Integrator
Capita, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Capita collaboration with software players such as SAP, Microsoft and Oracle empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Capita is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
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| Capita | SAP | SAP BW (Business Warehouse) | Data Warehouse | Analytics and BI |
| Capita | SAP | SAP SRM | Supplier Relationship Management | Procurement |
| Capita | Cisco Systems | Cisco VoIP | PBX, VoiP and Phone Systems | Collaboration |
List of Software Implementations where Capita is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Birmingham City Council | Government | 9882 | $2.5B | United Kingdom | SAP | SAP BW (Business Warehouse) | Data Warehouse | 2014 |
In 2014, Birmingham City Council implemented SAP BW (Business Warehouse) as its Data Warehouse platform, with Capita acting as the systems integrator. The engagement centered on deploying SAP BW on HANA to provide centralized BI and reporting for the largest council in Europe, establishing a council wide Data Warehouse foundation supporting CRM, HR and Finance business functions.
The implementation emphasized SAP BW on HANA architecture and object development, including advanced DSO creation, Composite Providers built in HANA Studio, InfoCubes, MultiProviders, and custom data flow design. Development work covered transformations, start routines, end routines, field routines, classes, and BEx and Webi report enhancements, reflecting typical Data Warehouse modeling and reporting capabilities within SAP BW (Business Warehouse).
Operational responsibilities included Hana database maintenance, unloading and loading data, converting table storage types, daily data load monitoring and resolution of failed processes, and debugging ABAP code tied to ETL logic. The landscape also incorporated SAP IQ alongside BusinessObjects for analytics, creation and enhancement of datasources and table views, and ongoing support across CRM, HR and Finance functional areas.
Governance and operational workflows were structured around close liaison with business users and functional consultants for requirements gathering and UAT support, smoke and regression testing of new implementations and upgrades, and SAP BW disaster recovery testing. Day to day BAU support tasks included performance tuning, table statistics and housekeeping, user account management via CMC, and delivering SAP IQ training, which together sustained system stability and user enablement for council analytics.
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Cumbria Police | Government | 1965 | $220M | United Kingdom | Microsoft | Microsoft Dynamics CRM | CRM | 2013 |
In 2013, Cumbria Police implemented Microsoft Dynamics CRM as its CRM. Capita is recorded as the systems integrator or support partner associated with the broader applications estate in the force.
Microsoft Dynamics CRM was deployed to provide standard CRM capabilities consistent with the CRM category, including constituent contact management, case and incident logging, workflow automation and reporting. The implementation of Microsoft Dynamics CRM was positioned to support policing business functions around citizen engagement and case handling while using configurable entity models and workflow orchestration typical of CRM deployments.
The Microsoft Dynamics CRM deployment operates alongside other enterprise applications in the Constabulary landscape, notably Oracle E-Business Suite, Origin, iTrent, MS Project, Blue Light and an in-house data warehouse, with databases for the estate held on-site. The CRM was documented as part of the same application inventory that informed an FOI response detailing the force’s application footprint.
Governance and lifecycle notes from the FOI record indicate that version and detailed upgrade information for some systems were withheld under Section 31(1) Law Enforcement due to security risk. The FOI response dated 2018 stated that no upgrade of Dynamics was planned within the next 12 to 18 months, and contract and support arrangements for other parts of the estate reference Capita for application and database support.
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Cumbria Police | Government | 1965 | $220M | United Kingdom | Oracle | Oracle E-Business Suite | ERP Financial | 2013 |
In 2013 Cumbria Police implemented Oracle E-Business Suite as its ERP Financial application, establishing Oracle E-Business Suite to support core finance functions across the force. The deployment is presented as the primary finance application in the force application estate, with the Apps Category recorded as ERP Financial and Oracle E-Business Suite named explicitly for finance use.
The application estate shows a mix of packaged and bespoke systems coexisting with Oracle E-Business Suite. HR functionality is delivered by Origin and by Oracle E-Business where noted, payroll is handled by iTrent, project work uses MS Project, CRM is Microsoft Dynamics CRM, and sourcing is supported by Blue Light. Invoice scanning and Config Snapshot are reported as not applicable, and business intelligence is provided by an in-house Data Warehouse. The record also identifies bespoke policing applications running alongside Oracle E-Business Suite and Origin.
Operational infrastructure and integration signals are explicit about database hosting and lifecycle plans. Databases supporting Oracle E-Business Suite, Origin and other bespoke policing applications are held on-site, with two in-house DBAs reported. Planned application upgrades are documented, with upgrades indicated for E-Business and Origin, while MS Project and Microsoft Dynamics CRM are not planned for upgrade in the next 12 to 18 months. Procurement is executed via public frameworks such as CCS, ESPO and YPO, and the force confirmed it does not work with off-shore partners.
Support and governance responsibilities are assigned within the ICT Department, which is named as responsible for both contract stewardship and license management for the Oracle estate. Capita is documented as the contracted support partner for applications and for databases, with support explicitly cited for the Origin module and database support contracted with Capita. Contract duration references indicate three year terms, and certain contract values and version-level details were withheld as commercially or operationally sensitive in the source disclosure.
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Government | 1965 | $220M | United Kingdom | Microsoft | Microsoft Project Online | Project Portfolio Management | 2013 |
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Government | 1965 | $220M | United Kingdom | MHR (formerly MidlandHR) | MHR iTrent Payroll | Payroll | 2013 |
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Government | 1965 | $220M | United Kingdom | Oracle | Oracle E-Business Suite HRMS | Core HR | 2013 |
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Insurance | 20 | $3M | Ireland | FIS Global | FIS Investment Accounting Manager (formerly InvestOne) | Portfolio and Investment Management | 2016 |
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Government | 2500 | $245M | United Kingdom | SAP | SAP SRM | Supplier Relationship Management | 2013 |
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IT Decision Makers and Key Stakeholders at Capita
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Training & Business Development Director | Director | Sales | |
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Training Manager | Manager | HR | |
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Head of People Management & Development | Director | HR | |
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Procurement Manager | Manager | Procurement | |
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Chief Information Officer | CXO | IT | |
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Finance Director | Director | Finance | |
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Group Director - Strategic Business Development | Director | Finance | |
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Divisional Finance Director - Local Government, Health and Property | Director | Operations | |
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Director, Group IT | Director | Finance | |
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Interim Group Travel Procurement Manager | Manager | Procurement | |
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Senior Divisional Finance Director; Capita | Director | Finance | |
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IT Director | Director | IT | |
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Joint Chief Operating Officer | CXO | Finance | |
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IT Services Director | Director | IT | |
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Chief People Officer | CXO | HR | |
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Head of Insights and Analytics | Director | Finance | |
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Chief Transformation Officer | CXO | Finance | |
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Managing Director - Telecommunications, Media and Technology CX | Director | Customer Service | |
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Multi Channel Customer Journey Optimisation Manager | Manager | Customer Service | |
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Head of Customer Experience and Solution Design | Director | Customer Service | |
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Call Center Manager | Manager | Customer Service | |
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Head of Customer Services | Director | Customer Service | |
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Head of HR | Director | HR | |
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Recruiting Operations Manager | Manager | HR | |
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Head of Resourcing | Director | Procurement | |
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Senior Talent Acquisition Partner - Capita Senior Talent AcquisitionTeam | Manager | HR | |
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Global Director of Talent Acquisition | Director | HR | |
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Chief People Officer | CXO | HR | |
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Head of Regional Recruiting Operations | Director | HR | |
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Recruitment Business Partner | Manager | HR | |
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Head of Product | Director | Finance | |
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Head of Development - Capita One | Director | Finance | |
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Head Of Engineering | Director | Finance | |
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Junior Salesforce Administrator | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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Buyer Intent: Companies Evaluating Capita Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Capita software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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| No data found | ||||||||
Capita System Integrator / VAR Profile
Capita is a system integrator and technology consulting firm headquartered in London, United Kingdom, with approximately 34500 employees and annual revenues of $3.1B.
Capita implements and supports enterprise applications across markets such as Analytics and BI, CRM, ERP, PPM and HCM.
APPS RUN THE WORLD tracks 8 verified Capita software implementations across industries and regions, including: Birmingham City Council where Capita implemented SAP BW (Business Warehouse), Cumbria Police where Capita implemented Microsoft Dynamics CRM, and Cumbria Police where Capita implemented Oracle E-Business Suite.
Capita has a strategic VAR/SI partnership with SAP, Microsoft, Oracle, MHR (formerly MidlandHR) and FIS Global, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Capita partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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