Capita
2 Kingdom Street First Floor Paddington,
London, W2 6BD,
United Kingdom
London, W2 6BD,
United Kingdom
44 20 7654-2399
Professional Services
Capita
List of Software Implementations where Capita is Reseller or System Integrator
Capita, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Capita collaboration with software players such as SAP, Microsoft and Oracle empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Capita is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
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| Capita | SAP | SAP BW (Business Warehouse) | Data Warehouse | Analytics and BI |
| Capita | SAP | SAP SRM | Supplier Relationship Management | Procurement |
| Capita | Cisco Systems | Cisco VoIP | PBX, VoiP and Phone Systems | Collaboration |
| Capita | Oracle | Oracle E-Business Suite | ERP Financial | ERP |
| Capita | Oracle | Oracle E-Business Suite HRMS | Core HR | HCM |
| Capita | MHR (formerly MidlandHR) | MHR iTrent Payroll | Payroll | HCM |
| Capita | Microsoft | Microsoft Project Online | Project Portfolio Management | PPM |
| Capita | Microsoft | Microsoft Dynamics CRM | CRM | CRM |
List of Software Implementations where Capita is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Birmingham City Council | Government | 9882 | $2.5B | United Kingdom | SAP | SAP BW (Business Warehouse) | Data Warehouse | 2014 |
In 2014, Birmingham City Council implemented SAP BW (Business Warehouse) as its Data Warehouse platform, with Capita acting as the systems integrator. The engagement centered on deploying SAP BW on HANA to provide centralized BI and reporting for the largest council in Europe, establishing a council wide Data Warehouse foundation supporting CRM, HR and Finance business functions.
The implementation emphasized SAP BW on HANA architecture and object development, including advanced DSO creation, Composite Providers built in HANA Studio, InfoCubes, MultiProviders, and custom data flow design. Development work covered transformations, start routines, end routines, field routines, classes, and BEx and Webi report enhancements, reflecting typical Data Warehouse modeling and reporting capabilities within SAP BW (Business Warehouse).
Operational responsibilities included Hana database maintenance, unloading and loading data, converting table storage types, daily data load monitoring and resolution of failed processes, and debugging ABAP code tied to ETL logic. The landscape also incorporated SAP IQ alongside BusinessObjects for analytics, creation and enhancement of datasources and table views, and ongoing support across CRM, HR and Finance functional areas.
Governance and operational workflows were structured around close liaison with business users and functional consultants for requirements gathering and UAT support, smoke and regression testing of new implementations and upgrades, and SAP BW disaster recovery testing. Day to day BAU support tasks included performance tuning, table statistics and housekeeping, user account management via CMC, and delivering SAP IQ training, which together sustained system stability and user enablement for council analytics.
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Cumbria Police | Government | 1965 | $220M | United Kingdom | Microsoft | Microsoft Dynamics CRM | CRM | 2013 |
In 2013, Cumbria Police implemented Microsoft Dynamics CRM as its CRM. Capita is recorded as the systems integrator or support partner associated with the broader applications estate in the force.
Microsoft Dynamics CRM was deployed to provide standard CRM capabilities consistent with the CRM category, including constituent contact management, case and incident logging, workflow automation and reporting. The implementation of Microsoft Dynamics CRM was positioned to support policing business functions around citizen engagement and case handling while using configurable entity models and workflow orchestration typical of CRM deployments.
The Microsoft Dynamics CRM deployment operates alongside other enterprise applications in the Constabulary landscape, notably Oracle E-Business Suite, Origin, iTrent, MS Project, Blue Light and an in-house data warehouse, with databases for the estate held on-site. The CRM was documented as part of the same application inventory that informed an FOI response detailing the force’s application footprint.
Governance and lifecycle notes from the FOI record indicate that version and detailed upgrade information for some systems were withheld under Section 31(1) Law Enforcement due to security risk. The FOI response dated 2018 stated that no upgrade of Dynamics was planned within the next 12 to 18 months, and contract and support arrangements for other parts of the estate reference Capita for application and database support.
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Cumbria Police | Government | 1965 | $220M | United Kingdom | Oracle | Oracle E-Business Suite HRMS | Core HR | 2013 |
In 2013 Cumbria Police implemented Oracle E-Business Suite HRMS as its Core HR application. Oracle E-Business Suite HRMS is the central system for the Constabulary's people management and is positioned to support the People Department's HR business functions across the force.
The implementation is configured to deliver standard Core HR capabilities, including core personnel record management, workforce administration, position and establishment control, and transactional HR workflows for hires, leavers and changes in employee status. The HR estate is operated alongside Origin and a separate payroll system, iTrent, with Oracle E-Business Suite HRMS providing the primary HR data model for the organization.
The underlying Oracle databases are hosted on-site and run the Oracle E-Business Suite along with Origin and bespoke policing applications. Operational stewardship is split between the People Department for HR ownership and the ICT Department for infrastructure, contract and license management. The force maintains two in-house DBAs and procures through public frameworks including CCS, ESPO and YPO.
Capita is the named support partner for Oracle applications and for databases, with application support noted as applying to the Origin module. Support and database contracts are described as three year arrangements in the force response. Specific version details and financial contract values were withheld as commercially confidential or exempt under S31 law enforcement provisions, and Cumbria Constabulary does not use off-shore partners for these services.
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Government | 1965 | $220M | United Kingdom | Microsoft | Microsoft Project Online | Project Portfolio Management | 2013 |
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Government | 1965 | $220M | United Kingdom | Oracle | Oracle E-Business Suite | ERP Financial | 2013 |
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Government | 1965 | $220M | United Kingdom | MHR (formerly MidlandHR) | MHR iTrent Payroll | Payroll | 2013 |
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Insurance | 20 | $3M | Ireland | FIS Global | FIS Investment Accounting Manager (formerly InvestOne) | Portfolio and Investment Management | 2016 |
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Government | 3000 | $268M | United Kingdom | SAP | SAP SRM | Supplier Relationship Management | 2013 |
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IT Decision Makers and Key Stakeholders at Capita
| First Name | Last Name | Title | Function | Department | Phone | |
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Training & Business Development Director | Director | Sales | |
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Training Manager | Manager | HR | |
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Head of People Management & Development | Director | HR | |
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Procurement Manager | Manager | Procurement | |
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Chief Information Officer | CXO | IT | |
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Finance Director | Director | Finance | |
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Group Director - Strategic Business Development | Director | Finance | |
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Divisional Finance Director - Local Government, Health and Property | Director | Operations | |
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Director, Group IT | Director | Finance | |
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Interim Group Travel Procurement Manager | Manager | Procurement | |
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Senior Divisional Finance Director; Capita | Director | Finance | |
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IT Director | Director | IT | |
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Joint Chief Operating Officer | CXO | Finance | |
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IT Services Director | Director | IT | |
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Chief People Officer | CXO | HR | |
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Head of Insights and Analytics | Director | Finance | |
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Chief Transformation Officer | CXO | Finance | |
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Managing Director - Telecommunications, Media and Technology CX | Director | Customer Service | |
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Multi Channel Customer Journey Optimisation Manager | Manager | Customer Service | |
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Head of Customer Experience and Solution Design | Director | Customer Service | |
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Call Center Manager | Manager | Customer Service | |
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Head of Customer Services | Director | Customer Service | |
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Head of HR | Director | HR | |
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Recruiting Operations Manager | Manager | HR | |
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Head of Resourcing | Director | Procurement | |
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Senior Talent Acquisition Partner - Capita Senior Talent AcquisitionTeam | Manager | HR | |
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Global Director of Talent Acquisition | Director | HR | |
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Chief People Officer | CXO | HR | |
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Head of Regional Recruiting Operations | Director | HR | |
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Recruitment Business Partner | Manager | HR | |
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Head of Product | Director | Finance | |
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Head of Development - Capita One | Director | Finance | |
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Head Of Engineering | Director | Finance | |
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Junior Salesforce Administrator | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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Buyer Intent: Companies Evaluating Capita Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Capita software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||
Capita System Integrator / VAR Profile
Capita is a system integrator and technology consulting firm headquartered in London, United Kingdom, with approximately 34500 employees and annual revenues of $3.1B.
Capita implements and supports enterprise applications across markets such as Analytics and BI, CRM, HCM, PPM and ERP.
APPS RUN THE WORLD tracks 8 verified Capita software implementations across industries and regions, including: Birmingham City Council where Capita implemented SAP BW (Business Warehouse), Cumbria Police where Capita implemented Microsoft Dynamics CRM, and Cumbria Police where Capita implemented Oracle E-Business Suite HRMS.
Capita has a strategic VAR/SI partnership with SAP, Microsoft, Oracle, MHR (formerly MidlandHR) and FIS Global, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Capita partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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