Kenilworth, 07033, NJ,
United States
Capture Technologies
Capture Technologies, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Capture Technologies collaboration with software players such as Altigen Communications empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Capture Technologies | Altigen Communications | Altigen SmartSIP | PBX, VoiP and Phone Systems | Collaboration |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Digistream Investigations | Professional Services | 10 | $1M | United States | Altigen Communications | Altigen SmartSIP | PBX, VoiP and Phone Systems | 2017 |
In 2017, Digistream Investigations deployed Altigen SmartSIP as part of a PBX, VoiP and Phone Systems implementation across eight branch offices in California. The deployment installed AltiGen MaxCS softswitch IP-PBX and an on premises contact center stack to centralize call control, agent routing and session management.
Altigen SmartSIP was configured to provide SIP trunking integration, consolidating carrier VoIP sessions through the MaxCS softswitch and enabling centralized SIP trunk management. Functional capabilities implemented included IP-PBX call control, contact center queuing and routing, and session management consistent with PBX, VoiP and Phone Systems operational workflows. Standard telephony workflows for inbound and outbound voice were instrumented to support contact center operations and agent handling.
Capture Technologies served as the systems integrator for the on premises softswitch deployment, executing rollout across the eight California sites and handing over operational management to Digistream Investigations voice staff. The deployment unified voice infrastructure under Altigen SmartSIP and AltiGen MaxCS for centralized administration. It achieved sharply improved voice quality and roughly 80% cost savings versus their prior solution.
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Buyer Intent: Companies Evaluating Capture Technologies Services
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