Gloucester, 1930, MA,
United States
Change Logic
Change Logic, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Change Logic collaboration with software players such as Finacus empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Change Logic | Finacus | Finacus FinE-VideoKYC | AML, Fraud and Compliance | TRM |
| Change Logic | Finacus | Fincore FinCORE | Core Banking | ERP Services and Operations |
| Change Logic | Finacus | Finacus FinMOBICONNECT | Digital Banking | ERP Services and Operations |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Bank Windhoek | Banking and Financial Services | 109 | $23M | Namibia | Finacus | Fincore FinCORE | Core Banking | 2025 |
In 2025 Bank Windhoek selected Finacus Fincore FinCORE to deliver a Core Banking implementation for Namibia's Instant Payments Project, targeting a real-time payments switch capability across digital channels. The engagement positions Fincore FinCORE to enable instant settlement workflows and to serve as the payments orchestration layer for instant-payments traffic and wallet interactions.
The deployment concentrates on the payments and instant-payments switch modules within Fincore FinCORE, including transaction routing, real-time authorization, settlement interfaces, and automated reconciliation workflows. Configuration work emphasizes low-latency messaging, API-based channel connectivity, and core ledger posting to maintain account balances and transaction integrity in real time.
Change Logic is engaged as programme manager to coordinate system integration, channel onboarding, certification, and operational readiness across participating digital channels in Namibia. The programme aims to support nation-wide instant payments and wallet-to-wallet features ahead of the 2026 go-live, with rollout planning that includes channel certification, participant onboarding, and switch resilience testing.
Operational coverage centers on retail payments and wallet ecosystems, impacting payments operations, digital banking, clearing, and treasury interfacing at Bank Windhoek. Governance is organized through programme-level coordination under Change Logic to manage phased rollout, operational playbooks, and production cutover for the Fincore FinCORE Core Banking payments capability.
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Bank Windhoek | Banking and Financial Services | 109 | $23M | Namibia | Finacus | Finacus FinMOBICONNECT | Digital Banking | 2025 |
In 2025, Bank Windhoek implemented Finacus FinMOBICONNECT as part of a broader Finacus Fincore engagement recorded by Apps Run The World. The deployment in Namibia was led by Change Logic and focused on core banking and digital modernization, with Finacus FinMOBICONNECT serving as the mobile and digital channel component in the Digital Banking architecture.
Finacus FinMOBICONNECT was configured to provide standard Digital Banking capabilities including mobile account access, balance and transaction inquiry, secure transaction initiation, push notifications, and customer authentication workflows. The mobile channel was integrated with the Finacus Fincore core banking layer for real-time account and transaction processing, using API orchestration and channel routing to align digital sessions with core account services.
Operational scope targeted retail banking and customer service functions across Bank Windhoek, with implementation governance coordinated between Change Logic, Finacus, and Bank Windhoek digital and core banking teams. Rollout details reflected a phased channel deployment and centralized support model, aligning digital channel management with core banking operations and compliance workflows.
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Bank Windhoek | Banking and Financial Services | 109 | $23M | Namibia | Finacus | Finacus FinE-VideoKYC | AML, Fraud and Compliance | 2025 |
In 2025 Bank Windhoek implemented Finacus FinE-VideoKYC as part of its AML, Fraud and Compliance tooling. Change Logic served as the systems integrator on the engagement, and Finacus is separately documented as the bank's technology provider for the Bank of Namibia Instant Payments Program, establishing a broader vendor relationship in Namibia.
The Finacus FinE-VideoKYC deployment centers on remote customer onboarding and electronic KYC capabilities, including live video identification, identity document capture and automated verification, biometric liveness checks, workflow orchestration for verification steps, and audit trail generation. These modules map directly to AML, Fraud and Compliance requirements for customer due diligence and case evidence retention.
Implementation activities included configuration of verification workflows and integration points into the bank's onboarding and compliance processes, with interfaces expected to feed identity verification outcomes into the customer master and compliance case management workflows. The rollout targeted both digital channel onboarding and branch-assisted processes within Namibia, with Change Logic responsible for system configuration and operational cutover.
Governance emphasis was placed on centralized KYC decisioning, defined escalation paths for suspicious or ambiguous verifications, and retention of forensic-quality audit logs to support compliance reviews. Operational ownership was structured between front office onboarding teams and the compliance function to ensure review queues and case management align with AML, Fraud and Compliance controls.
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