Coexya
9 avenue Charles de Gaulle, Saint-Didier-au-Mont-d’Or,
Lyon, 69370,
France
Lyon, 69370,
France
33 4 72 85 37 40
Professional Services
Coexya
List of Software Implementations where Coexya is Reseller or System Integrator
Coexya, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Coexya collaboration with software players such as ServiceNow empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Coexya is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Coexya | ServiceNow | ServiceNow ITSM | IT Service Management | ITSM |
List of Software Implementations where Coexya is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Bouygues Telecom | Communications | 10500 | $8.5B | France | ServiceNow | ServiceNow ITSM | IT Service Management | 2016 | In 2016, Bouygues Telecom implemented ServiceNow ITSM to manage the xDSL ticket lifecycle supporting its triple play internet offering. ServiceNow ITSM, classified in the IT Service Management category, was used as a development framework to build targeted applications rather than only an out of the box ticketing tool. The deployment included a decision tree interface to guide ticket creation and a set of workflow embedded connectors for ticket enrichment using results from technical testings. Connectors were implemented to schedule automated technical retestings overnight and to close tickets when closure criteria were met. Appointment orchestration modules interfaced with supplier tools to book field visits, while end user portal integration provided ticket status and status driven messaging for customer follow up. Integrations were explicit, with ServiceNow ITSM interfacing to a third party decision tree solution, technical testing systems, supplier appointment tools, and the customer web portal to enable synchronised ticket updates and status messages. Operational coverage focused on customer operations, network operations center, field service coordination, and supplier management workflows across Bouygues Telecom service operations. Coexya led the implementation with contribution from Gfi Informatique, and the project ran from May 2016 to September 2016. Governance centered on embedding the ticket lifecycle into automated ServiceNow workflows, formalising handoffs between technical testing, supplier appointment taking, and customer follow up, with specific applications built within the ServiceNow ITSM framework to codify process rules. The implementation emphasized orchestration of enrichment and retesting workflows and supplier interfaces to reduce manual ticket handling and to standardize closure criteria across the xDSL support chain. |
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IT Decision Makers and Key Stakeholders at Coexya
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Buyer Intent: Companies Evaluating Coexya Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Coexya software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Coexya System Integrator / VAR Profile
Coexya is a system integrator and technology consulting firm headquartered in Lyon, France, with approximately 1000 employees and annual revenues of $126M.
Coexya implements and supports enterprise applications across markets such as ITSM.
APPS RUN THE WORLD tracks 1 verified Coexya software implementations across industries and regions, including: Bouygues Telecom where Coexya implemented ServiceNow ITSM.
Coexya has a strategic VAR/SI partnership with ServiceNow, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Coexya partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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