Naperville, 60563, IL,
United States
Coreflex Solutions
Coreflex Solutions, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Coreflex Solutions collaboration with software players such as Salesforce empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Coreflex Solutions | Salesforce | Salesforce Service Cloud | Customer Support | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
|
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Covetrus Australia | Professional Services | 1200 | $700M | Australia | Salesforce | Salesforce Service Cloud | Customer Support | 2021 |
In 2021 Covetrus Australia implemented Salesforce Service Cloud under its global Salesforce Centre of Excellence, deploying the application to strengthen Customer Support capabilities across its software and distribution businesses. The program was coordinated from an APAC hub in Sydney Erskine Park and engaged Coreflex Solutions to support configuration and operational readiness for the region and global teams.
Salesforce Service Cloud was configured with platform administration and governance covering user administration, profiles and roles, platform customization, case management and service queue configuration. The implementation included custom objects and application-level workflows, reporting and analytics configuration, security practices and structured data management to support service case lifecycles and customer interaction tracking.
Operational coverage extended across Sales Cloud and Service Cloud within the broader Salesforce landscape, with administrators responsible for translating business requirements into technical configurations for administrators and developers to implement. The initiative operated through the global Centre of Excellence model, leveraging testing activities and end-user training materials and sessions to support adoption by a geographically dispersed support organization.
Governance and process work focused on codifying configuration standards, testing protocols and training handoffs within the Centre of Excellence, with Senior Salesforce Administration responsibilities embedded into ongoing platform support and enhancement cycles. The narrative centers on Salesforce Service Cloud as the Customer Support application supporting customer service, sales coordination and distribution operational workflows.
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Buyer Intent: Companies Evaluating Coreflex Solutions Services
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