Edgeverve, an Infosys company
Plot No. 47, Sy. No. 10, Hosur Rd, Electronic City,
Bengaluru, 560100, Karnataka,
India
Bengaluru, 560100, Karnataka,
India
91 80 3952 2222
Professional Services
Edgeverve, an Infosys company
List of Software Implementations where Edgeverve, an Infosys company is Reseller or System Integrator
Edgeverve, an Infosys company, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Edgeverve, an Infosys company collaboration with software players such as Infosys empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Edgeverve, an Infosys company is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Edgeverve, an Infosys company | Infosys | EdgeVerve AssistEdge | Robotic Process Automation | PaaS |
List of Software Implementations where Edgeverve, an Infosys company is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Openreach United Kingdom | Communications | 37000 | $7.9B | United Kingdom | Infosys | EdgeVerve AssistEdge | Robotic Process Automation | 2015 | In 2015, Openreach United Kingdom deployed EdgeVerve AssistEdge as a Robotic Process Automation platform to unify agent desktop access and automate contact center workflows. Edgeverve, an Infosys company, implemented AssistEdge across front and back office processes to integrate disparate existing systems and coordinate telecom field and desk teams. The implementation emphasized agent desktop orchestration and workflow automation within contact centers, configuring AssistEdge to centralize task routing, screen automation, and single sign on to reduce login friction. Configuration work automated routine contact center transactions and session handoffs to lower average handling time. Integrations targeted disparate front and back office systems to stitch together field service workflows and desk based support processes, improving end to end process continuity. The deployment included connector and API layer work performed by Edgeverve, an Infosys company, to surface data and actions to the unified agent desktop. Openreach reported operational outcomes tied to the AssistEdge rollout, specifically reduced average handling time, shorter login times through single sign on, and reductions in service level guarantee payments in the United Kingdom. EdgeVerve AssistEdge acted as the Robotic Process Automation backbone for agent productivity and service improvements across Openreach field and desk operations. | |
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Telekom | Communications | 18041 | $2.8B | Malaysia | Infosys | EdgeVerve AssistEdge | Robotic Process Automation | 2018 | In 2018, Telekom Malaysia implemented EdgeVerve AssistEdge under its OVAL program to deliver a single-window dashboard for contact-centre agents in Malaysia. Edgeverve, an Infosys company, announced the successful implementation of EdgeVerve AssistEdge and positioned the deployment within the Robotic Process Automation category to centralize agent workflows and reduce handling delays. The deployment configured EdgeVerve AssistEdge to automate agent data retrieval and to orchestrate navigation across customer service applications, creating a unified agent desktop experience. Functional capabilities implemented included desktop automation to surface customer context, workflow automation to sequence application screens, and real-time data population to reduce manual lookups. Operational coverage focused on Telekom Malaysia contact centres in Malaysia, impacting frontline customer service and contact-centre operations and agent productivity. Integrations were implemented to streamline navigation of existing customer service systems, minimizing cross-application switching and consolidating agent interactions into the single-window dashboard. Governance and rollout were organized under the OVAL program, standardizing agent workflows and instrumenting the single-window dashboard for agent use. The implementation automated agent data retrieval and streamlined customer service application navigation, which Telekom reported reduced average call handling time and improved query resolution and agent efficiency, aligning operational processes with productivity and customer experience objectives. |
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IT Decision Makers and Key Stakeholders at Edgeverve, an Infosys company
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Buyer Intent: Companies Evaluating Edgeverve, an Infosys company Services
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Edgeverve, an Infosys company System Integrator / VAR Profile
Edgeverve, an Infosys company is a system integrator and technology consulting firm headquartered in Bengaluru, India, with approximately 5500 employees and annual revenues of $515M.
Edgeverve, an Infosys company implements and supports enterprise applications across markets such as PaaS.
APPS RUN THE WORLD tracks 2 verified Edgeverve, an Infosys company software implementations across industries and regions, including: Openreach United Kingdom where Edgeverve, an Infosys company implemented EdgeVerve AssistEdge, Telekom where Edgeverve, and an Infosys company implemented EdgeVerve AssistEdge.
Edgeverve, an Infosys company has a strategic VAR/SI partnership with Infosys, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Edgeverve, an Infosys company partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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