Scottsdale, 85260, AZ,
United States
Encora Technologies
Encora Technologies, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Encora Technologies collaboration with software players such as Silverlake Axis empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Encora Technologies | Silverlake Axis | Silverlake Symmetri Core Banking | Core Banking | ERP Services and Operations |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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OCBC Bank Malaysia | Banking and Financial Services | 4000 | $120M | Malaysia | Silverlake Axis | Silverlake Symmetri Core Banking | Core Banking | 2021 |
In 2021, OCBC Bank Malaysia implemented Silverlake Symmetri Core Banking as its Core Banking platform. The Silverlake Symmetri Core Banking engagement involved Encora Technologies and established on-premises operational capacity in Cyberjaya to support the bank’s Malaysia operations and a 4,000 employee organization.
The technical architecture centers on an AS400 subsystem that drives online channel handler methods and batch job execution, with application code and maintenance performed in RPG/LE and CL/LE. Job orchestration and scheduling are managed via Control-M, secure file transfers use Connect Direct, and batch workflows are structured around Job Description, Job Queue, Data Queue and Message Queue constructs.
Implementation signals show explicit integration points with Silverlake Integrated Banking System SIBS and Silverlake Integrated Card System SICS to support card processing and transactional banking functions, with configuration for handler-based online processing and synchronous and asynchronous batch settlement. Operational support requirements emphasize 18 by 7 rotational staffing, with 9 hour shifts 6:30am to 3:30pm or 2:30pm to 11:30pm and two days off, based in Cyberjaya, and expectations for cross-border collaboration.
Governance focused on runbook-driven queue management, job scheduling discipline and AS400 operational procedures, with application engineers tasked to maintain handler and batch job configurations and provide incident-level application services. Business functions impacted include online channel servicing, card processing, and core transaction processing within OCBC Bank Malaysia.
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Buyer Intent: Companies Evaluating Encora Technologies Services
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