Grand Rapids, 49512-4031, MI,
United States
Fusion It
Fusion It, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Fusion It collaboration with software players such as Thomson Reuters Elite empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Fusion It | Thomson Reuters Elite | 3E MatterSphere Client Portal | Customer Engagement,Customer Experience | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Mcmillan Williams Solicitors | Professional Services | 436 | $41M | United Kingdom | Thomson Reuters Elite | 3E MatterSphere Client Portal | Customer Engagement,Customer Experience | 2019 |
In 2019 McMillan Williams Solicitors implemented the Thomson Reuters Elite 3E MatterSphere Client Portal, Apps Category: . The implementation was delivered in the United Kingdom and focused on property and conveyancing workflows within the firm.
The Thomson Reuters Elite 3E MatterSphere Client Portal was configured to provide secure client self service and structured document collection for conveyancing matters. Functional capabilities implemented include client-facing upload and verification workflows, document capture orchestration tied to matter records, and forms-driven intake to reduce manual data entry into matter management.
Fusion IT partnered with Thomson Reuters Elite to integrate the portal with MatterSphere, enabling two way linkage between client-submitted documents and MatterSphere matter records. Operational coverage emphasized the property and conveyancing practice, with the portal feeding document and client data into existing MatterSphere matters to reduce duplicate entry and streamline case progression.
Governance and rollout combined vendor and SI collaboration, with Fusion IT named as the development partner responsible for the MatterSphere integration and deployment coordination. The solution delivered secure client self service and reduced data entry effort for the firm, and it specifically targeted reductions in time spent on conveyancing as part of the implementation objectives.
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Buyer Intent: Companies Evaluating Fusion It Services
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