Tullamarine, 3043, VIC,
Australia
Generation-e Australia
Generation-e Australia, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Generation-e Australia collaboration with software players such as Nice Systems empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Generation-e Australia | Nice Systems | NICE CXone Reporting | Workforce Analytics | HCM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
|
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Ausiex | Banking and Financial Services | 250 | $35M | Australia | Nice Systems | NICE CXone Reporting | Workforce Analytics | 2024 |
In 2024, Ausiex implemented NICE CXone Reporting to modernize customer facing contact center and CRM workflows across its Australia operations. NICE CXone Reporting serves as the companys Workforce Analytics platform, delivering automated, real time reporting and analytics to surface customer insights and improve engagement.
The deployment emphasized reporting and analytics modules, with configuration of executive and operational dashboards, streaming interaction metrics, and scheduled reports to support supervisory decision making. The implementation included planned integration of workforce management capabilities to extend forecasting and agent scheduling under the same analytics fabric.
Generation-e Australia provided staged implementation support, executing a phased rollout across contact center operations and aligning configuration with customer experience and operations teams. Integrations align NICE CXone Reporting with contact center and CRM workflows to centralize interaction metrics, agent performance visibility, and queue level reporting.
Governance was organized to centralize reporting ownership and introduce analytics driven workflows for supervisors and operations managers, with staged change management to adopt live dashboards. Ausiex reported increases in customer engagement and operational visibility following the rollout.
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Buyer Intent: Companies Evaluating Generation-e Australia Services
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