Stockholm, 111 34,
Sweden
GlobalConnect Group
GlobalConnect Group, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. GlobalConnect Group collaboration with software players such as Genesys empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| GlobalConnect Group | Genesys | Genesys Cloud EX | Employee Engagement | HCM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
|
|
Etraveli Group | Professional Services | 2500 | $600M | Sweden | Genesys | Genesys Cloud EX | Employee Engagement | 2023 |
In 2023, Etraveli Group implemented Genesys Cloud EX in the Employee Engagement category to manage and engage roughly 300 back-office employees in Sweden. The deployment focused on claims, payouts and ticketing teams and was executed as part of a wider Genesys Cloud rollout supporting employee experience and workforce management across the company 027s Swedish operations.
Genesys Cloud EX was configured to centralize agent desktop capabilities, schedule-driven workforce management workflows and interaction routing to reduce unnecessary IVR transfers. GlobalConnect Group served as the systems integrator for the deployment, integrating Genesys Cloud EX with existing IVR and call transfer flows and aligning workforce management processes to improve schedule adherence and operational consistency.
Governance and rollout aligned internal operations and BPO partners to standardized scheduling and performance dashboards, with change control applied through the broader Genesys Cloud program in Sweden. The Genesys case study reports a 15% increase in employee productivity, improved schedule adherence by 10% among BPO partners and 10% cost savings on IVR and call transfers following the deployment.
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Buyer Intent: Companies Evaluating GlobalConnect Group Services
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