Quito, n/a,
Ecuador
Incomsis
Incomsis, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Incomsis collaboration with software players such as wolkvox empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Incomsis | wolkvox | wolkvox AI | Natural Language Processing,Speech Recognition AI | AI-Powered Application |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|
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Fibra Telecom Ecuador | Communications | 50 | $3M | Ecuador | wolkvox | wolkvox AI | Natural Language Processing,Speech Recognition AI | 2024 | In 2024, Fibra Telecom Ecuador deployed wolkvox AI to automate contact-center voice and natural language workflows. The deployment uses wolkvox AI, a Natural Language Processing,Speech Recognition AI solution, to modernize customer experience and telecom contact-center processes across Fibra Telecom's Ecuador operations. The implementation delivered conversational voice agents and NLP-driven intent processing for inbound customer interactions. Functional capabilities configured included real-time speech recognition, intent classification, automated response workflows and agent assist style interactions that align with standard contact-center Natural Language Processing,Speech Recognition AI deployments. Implementation and ongoing support were managed by system integrator INCOMSIS, which executed integration and rollout activities into Fibra Telecom's customer service and technical support teams. Operational scope centered on contact-center automation and CX process orchestration within the company, with INCOMSIS documented as the VAR on its public page. Governance and rollout emphasized VAR-led implementation and support, with INCOMSIS providing deployment oversight and operational handoff to Fibra Telecom contact-center managers. According to an INCOMSIS testimonial, the Wolkvox agents reduced response times "from hours to seconds," a stated outcome tied directly to the wolkvox AI deployment. |
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Buyer Intent: Companies Evaluating Incomsis Services
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