Nashville, 37211, TN,
United States
Instream
Instream, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Instream collaboration with software players such as Upland Software empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Instream | Upland Software | Upland FileBound | Document Management | Content Management |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Health Choice Arizona | Insurance | 120 | $1.2B | United States | Upland Software | Upland FileBound | Document Management | 2016 |
In 2016, Health Choice Arizona implemented Upland FileBound as a Document Management solution with Instream to automate intake, routing, and record keeping for healthcare prior authorizations. The deployment focused on configuring automated intake and workflow orchestration to capture PA documentation and standardize processing across the organization.
The implementation centered on document capture, automated routing, configurable indexing, and role based retrieval to support clinical reviewers and authorization staff. Upland FileBound was configured to enforce routing rules, create auditable records for each prior authorization, and reduce manual data entry through structured document handling and workflow automation.
Operational coverage targeted prior authorization processes in Arizona, improving record retrieval for clinical reviewers and streamlining interactions with providers. Instream served as the implementation partner managing configuration, workflow design, and rollout coordination with Health Choice Arizona operational teams.
Outcomes stated by the customer included cutting prior authorization data entry time from days to roughly 12 hours and saving roughly $600,000 annually, alongside improved provider satisfaction, faster turnaround time, and more reliable record retrieval for clinical review.
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Buyer Intent: Companies Evaluating Instream Services
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