London, EC2M 2PG,
United Kingdom
Kerv Group
Kerv Group, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Kerv Group collaboration with software players such as Genesys empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Kerv Group | VMware by Broadcom | VeloCloud VMware NSX SD-WAN | SD-WAN | IaaS |
| Kerv Group | Genesys | Genesys Cloud CX | Call Center | CRM |
| Kerv Group | Genesys | Genesys Cloud CX Voice | PBX, VoiP and Phone Systems | Collaboration |
| Kerv Group | Genesys | Genesys Inbound Voice | Customer Experience | CRM |
| Kerv Group | Genesys | Genesys QMS | Quality Management | PLM and Engineering |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
|
|
Pure Gym | Professional Services | 2413 | $316M | United Kingdom | Genesys | Genesys QMS | Quality Management | 2024 |
In 2024 PureGym deployed Genesys QMS as part of a broader move to Genesys Cloud, selecting Genesys QMS in the Quality Management category to strengthen contact centre quality and oversight. The deployment targeted PureGym's UK contact centre operations and was delivered with SI Kerv Group.
Genesys QMS implementation centered on quality monitoring and structured evaluation workflows, using recorded interaction review, scorecards and automated evaluation routing to support agent assessments and calibration. The project incorporated workforce engagement features alongside quality management capabilities, enabling coachable feedback loops, evaluation-driven coaching workflows and performance visibility for advisors.
The solution was integrated into the Genesys Cloud contact centre environment to improve self-service and call deflection, with operational impact on advisor desktops and customer service workflows across the UK. Governance changes included formalized evaluation criteria, moderator calibration sessions and operationalized coaching processes to embed new quality controls.
Outcomes reported with the deployment include improved self-service and call deflection, increased advisor productivity and higher CSAT while reducing advisor hours, reflecting a quality management implementation aligned to contact centre performance and workforce engagement objectives.
|
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Buyer Intent: Companies Evaluating Kerv Group Services
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||